Bilingual Account Manager — Spanish/English

Better Business Bureau, Inc; Washington; On-site; USD 30,996 - 36,506; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance options

401(k) with company match

Paid holidays and PTO

Job summary

Better Business Bureau, Inc in Washington is seeking a Bilingual Account Management Representative to enhance relationships with Accredited Businesses. You will act as the Spanish-speaking point of contact, ensuring businesses navigate BBB resources effectively.

In this supportive role, you’ll engage with the community, assist in onboarding, and enhance positive experiences. The position offers a collaborative work environment, comprehensive benefits, and a commitment to diversity and inclusion.

Qualifications

• Professional fluency in both English and Spanish is required.
• Experience in customer service, client support, or account management is preferred.
• Comfortable learning new technology platforms.

Responsibilities

• Support Accredited Businesses as their primary Spanish-language contact.
• Build and maintain relationships through calls and proactive outreach.
• Translate and interpret communications for Spanish-speaking businesses.

Skills

Bilingual Spanish-speaking

Strong communication skills

Customer service experience

Organizational skills

Tools

CRM software

Microsoft Office

Job description

Better Business Bureau, Inc in Washington is seeking a Bilingual Account Management Representative to enhance relationships with Accredited Businesses. You will act as the Spanish-speaking point of contact, ensuring businesses navigate BBB resources effectively.

In this supportive role, you’ll engage with the community, assist in onboarding, and enhance positive experiences. The position offers a collaborative work environment, comprehensive benefits, and a commitment to diversity and inclusion.