Bike Technician & Cycling Experience Specialist

Dick's Sporting Goods; Algonquin (IL); On-site; USD 20,664 - 30,307; Full time

Job summary

DICK'S Sporting Goods in Algonquin, IL is seeking a Bike Technician to provide a differentiated customer experience by building and repairing bicycles according to established procedures.

You will engage customers in the Bike Department, offer expert product recommendations, promote warranties and loyalty programs, and assist with bike assembly and related equipment.

The role emphasizes safety, teamwork, and achieving sales goals while upholding company standards and policies.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs occasionally.
• Ability to work extended periods standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private‑label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all company information.
• Takes an all‑hands‑on‑deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Bike repair

Customer service

Sales orientation

Merchandise presentation

Job description

DICK'S Sporting Goods in Algonquin, IL is seeking a Bike Technician to provide a differentiated customer experience by building and repairing bicycles according to established procedures.

You will engage customers in the Bike Department, offer expert product recommendations, promote warranties and loyalty programs, and assist with bike assembly and related equipment.

The role emphasizes safety, teamwork, and achieving sales goals while upholding company standards and policies.