Bike Technician & Customer Experience Specialist

Dick's Sporting Goods; West Des Moines (IA); On-site; USD 19,286 - 27,552; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician in West Des Moines to provide expert bicycle service and exceptional customer support. The role focuses on building and repairing bicycles, advising customers on products, and promoting loyalty and promotions within the Bike Department.

The successful candidate will engage customers with passion for cycling, maintain department presentation, and assist with merchandise setup and safety procedures as part of a collaborative store team.

Qualifications

• Experience building, repairing, and selling bicycles.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 35 lbs.
• Ability to work extended periods of time standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and engaging customers in bicycle sales.
• Uphold standards for merchandise presentation in the Bike Department.
• Demonstrate passion and knowledge about cycling to help customers.
• Promote programs including warranty sales, loyalty Scorecard, credit options, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes per established procedures and assist with assembly of equipment.
• Maintain signage and presentation to company standards.
• Follow safety, loss prevention and SOPs, and protect company information.
• Support the team across the store as needed.
• Perform other tasks as assigned by management.

Job description

DICK'S Sporting Goods is seeking a Bike Technician in West Des Moines to provide expert bicycle service and exceptional customer support. The role focuses on building and repairing bicycles, advising customers on products, and promoting loyalty and promotions within the Bike Department.

The successful candidate will engage customers with passion for cycling, maintain department presentation, and assist with merchandise setup and safety procedures as part of a collaborative store team.