Bike Technician & Customer Experience Specialist

Dick's Sporting Goods; Bend (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated customer experience for cyclists by building and repairing bicycles and recommending products based on customer needs.

The role emphasizes selling through the Bike Department, promoting warranties and loyalty programs, and achieving sales goals while maintaining department standards and safety practices. This position requires physical activity and teamwork across the store.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Bike repair

Customer service

Product knowledge

Job description

DICK'S Sporting Goods is seeking a Bike Technician to deliver a differentiated customer experience for cyclists by building and repairing bicycles and recommending products based on customer needs.

The role emphasizes selling through the Bike Department, promoting warranties and loyalty programs, and achieving sales goals while maintaining department standards and safety practices. This position requires physical activity and teamwork across the store.