Bike Technician & Customer Experience Pro

Dick's Sporting Goods; Thousand Oaks (CA); On-site; USD 23,419 - 33,062; Full time

Job summary

DICK'S Sporting Goods in Thousand Oaks, CA is seeking a Bike Technician. You will build and repair bikes, provide exceptional customer service, and drive sales in the Bike Department. You’ll recommend products and promotions based on cycling knowledge and customer needs.

Join a team that values passion for sport, collaboration, and safety. This role emphasizes technical skills, merchandising, and guest-focused service in a dynamic retail setting.

Qualifications

• Experience in building, repairing, and selling bicycles.
• Ability to stand, bend, reach and lift 15-35 lbs.
• Uphold safety and store policies.

Responsibilities

• Create a world-class customer experience by engaging customers in bike sales.
• Uphold bike department presentation standards and signage.
• Interact with customers with passion and knowledge about cycling.
• Promote warranty sales, loyalty programs, and promotions.
• Achieve sales goals through bikes and related merchandise.
• Build and repair bikes following established procedures; assist with assembly.
• Maintain presentation standards across the Bike Department.
• Follow safety, loss prevention, and SOPs; protect company information.
• Support the team across the store when needed.
• Perform other tasks as assigned by management.

Skills

Bike repair

Customer service

Sales

Teamwork

Job description

DICK'S Sporting Goods in Thousand Oaks, CA is seeking a Bike Technician. You will build and repair bikes, provide exceptional customer service, and drive sales in the Bike Department. You’ll recommend products and promotions based on cycling knowledge and customer needs.

Join a team that values passion for sport, collaboration, and safety. This role emphasizes technical skills, merchandising, and guest-focused service in a dynamic retail setting.