Bike Shop Supervisor & Rider Experience Leader

Specialized Retail Stores LLC; Santa Rosa (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health care

Dental

Vision

HSA

Disability insurance

Life insurance

Vacation

401(k) with match

Parental leave

Employee discounts

Fitness reimbursement

Uniform allowance

Commuter benefits

Job summary

Specialized in Santa Rosa, CA is seeking a Supervisor for The Bike Peddler to lead the team, engage riders, and drive memorable brand experiences on the floor. The role balances people management with frontline customer service, ensuring product availability and a premium riding experience.

The supervisor will be the point person for store operations, training, and ensuring high rider satisfaction while meeting sales goals. Weekend work and physical demands are expected.

Qualifications

• Passion for cycling and the Specialized brand.
• Bike shop experience preferred.
• 1+ years in retail environment preferred.
• Excellent communication with riders and team members.
• Ability to work weekends.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction.
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs.
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process.
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Use company literature/resources and available training to stay current on product features
• Regular, dependable attendance and punctuality
• Conduct opening and closing responsibilities when store when manager is absent

Skills

Cycling passion

Bike shop experience

Retail experience

Communication skills

Weekend availability

Lifting 50 lbs

Job description

Specialized in Santa Rosa, CA is seeking a Supervisor for The Bike Peddler to lead the team, engage riders, and drive memorable brand experiences on the floor. The role balances people management with frontline customer service, ensuring product availability and a premium riding experience.

The supervisor will be the point person for store operations, training, and ensuring high rider satisfaction while meeting sales goals. Weekend work and physical demands are expected.