Bike Shop Service Manager: Customer Experience Leader

Trek Bicycle; Hooksett (NH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Flexible benefits overview

Health insurance

Employee discounts

Tuition reimbursement

Paid holidays

401(k) with match

Job summary

Trek Store Hooksett is seeking a Service Manager to lead the store’s Service Center, taking ownership of workflow, staffing for mechanics, and KPI outcomes to ensure customers receive the best possible experience.

You’ll be the primary service advisor, coordinating sales and service, while guiding your team to deliver Trek’s hospitality standard. Strong communication and leadership are essential for success in this role.

Qualifications

• Leadership and people management experience in a fast-paced service environment.
• Excellent communication and customer service skills.
• Proven ability to train and develop staff; focus on hospitality and teamwork.

Responsibilities

• Own the operations of the store's Service Center, including workflow and KPIs.
• Be the primary service advisor, blending sales and service for a seamless customer experience.
• Train and lead the team, manage service costs, and keep orders organized.

Skills

Leadership

Communication

Hospitality

Planning

Team development

Service center experience

Willingness to learn Trek Service

Industry trend awareness

Job description

Trek Store Hooksett is seeking a Service Manager to lead the store’s Service Center, taking ownership of workflow, staffing for mechanics, and KPI outcomes to ensure customers receive the best possible experience.

You’ll be the primary service advisor, coordinating sales and service, while guiding your team to deliver Trek’s hospitality standard. Strong communication and leadership are essential for success in this role.