Bike Shop Service Lead & Operations Champion

Trek Bicycle; Concord (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Tuition Reimbursement up to $15,000

Employee discounts

Job summary

Trek Bicycle in Concord, NH is looking for a motivated Service Manager to lead the Service Center operations. You will ensure the best customer experience while managing your team and service costs.

With over 3 years of experience in a service center, you’ll train staff, handle customer communications, and maintain efficient workflows. The role requires excellent leadership and communication skills in a fast-paced environment, and offers many benefits including flexible company culture and competitive health care.

Qualifications

• 3+ years of bicycle service center experience.
• Ability to motivate and develop future leaders.
• Commitment to delivering the best possible experience for every customer.

Responsibilities

• Lead operations for the Service Center.
• Manage workflow, staffing of mechanics, and KPIs.
• Train team and engage with customers.

Skills

Customer service

Leadership

Communication

Bicycle service center experience

Proactive approach

Job description

Trek Bicycle in Concord, NH is looking for a motivated Service Manager to lead the Service Center operations. You will ensure the best customer experience while managing your team and service costs.

With over 3 years of experience in a service center, you’ll train staff, handle customer communications, and maintain efficient workflows. The role requires excellent leadership and communication skills in a fast-paced environment, and offers many benefits including flexible company culture and competitive health care.