Bike Shop Service Manager: Lead the Service Team

Trek Bikes; Hooksett (NH); Hybrid; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Flexible and fun culture

Competitive health care

Tuition Reimbursement up to $15,000

Employee discounts

Zusammenfassung

Trek Bikes is seeking a Service Manager at Trek Store Hooksett, NH. You will lead the Service Center, coordinating workflow, staffing, and KPIs to ensure the best customer experience. You’ll be the primary service advisor, connect sales with service, and drive a high-energy, learning-focused team environment.

You will train staff, review service reports, manage costs, and ensure the right bikes are built and delivered to customers. Excellent communication is essential.

Qualifikationen

• 3+ years of bicycle service center experience.
• Strong leadership and team development skills.
• Excellent communication and customer service abilities.

Aufgaben

• Lead the Service Center operations and staffing decisions.
• Act as the primary service advisor and integrate sales and service.
• Train and develop the service team for peak performance.
• Monitor service costs, orders, and department cleanliness and efficiency.
• Write a large portion of service work orders and maintain accurate records.
• Anticipate shop needs to align service and sales goals.

Kenntnisse

service leadership

staffing & scheduling

customer hospitality

communication

bike service knowledge

Jobbeschreibung

Trek Bikes is seeking a Service Manager at Trek Store Hooksett, NH. You will lead the Service Center, coordinating workflow, staffing, and KPIs to ensure the best customer experience. You’ll be the primary service advisor, connect sales with service, and drive a high-energy, learning-focused team environment.

You will train staff, review service reports, manage costs, and ensure the right bikes are built and delivered to customers. Excellent communication is essential.