Bike Service Center Lead: Elevate the Customer Experience

3M HEALTHCARE; Beaverton (OR); Presencial; USD 27.552 - 38.572; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

401(k) with match

Paid maternity leave

Employee discounts on all products

Tuition reimbursement

Descripción de la vacante

Trek Store Beaverton seeks an experienced Service Manager to lead the store's Service Center operations, overseeing workflow, staffing, and KPI management to ensure top customer experiences.

As primary service advisor, you will train the team, engage customers, manage costs, and coordinate with sales to deliver the right bikes and services. This role demands leadership, planning, and a passion for cycling.

Formación

• 3+ years of bicycle service center experience.
• Positive, customer‑focused attitude and motivation to help every customer find what they need.
• Strong hospitality skills—warm, approachable manner, great listening skills, and drive to help in any way you can.
• Excellent leadership skills with the ability to motivate and develop future leaders.
• Ability to plan effectively and stay a step ahead of the shop’s needs.
• Commitment to delivering the best possible experience for every customer.
• Active learning engine and willingness to attend Trek Service classes.
• Proactive approach to staying up to date on industry changes and trends.

Responsabilidades

• Serve as the primary service advisor, integrating the sales and service experience.
• Train and develop the service team.
• Engage with customers to recommend the right service at the right time.
• Manage and control service costs.
• Keep service orders organized and ensure a clean, efficient department.
• Lead the process of building and delivering the right bikes to the sales floor and customers.
• Communicate effectively with customers and write the majority of work orders.

Conocimientos

Customer service

Leadership

Communication

Training & development

Problem solving

Descripción del empleo

Trek Store Beaverton seeks an experienced Service Manager to lead the store's Service Center operations, overseeing workflow, staffing, and KPI management to ensure top customer experiences.

As primary service advisor, you will train the team, engage customers, manage costs, and coordinate with sales to deliver the right bikes and services. This role demands leadership, planning, and a passion for cycling.