Bike Mechanic: Craft WOW Service & Precision

Sports Basement; Campbell (AK); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Full health coverage

Profit-sharing bonus pool

40% off prices for life

Free meals

Annual flight for service hours

Free trips and gear rental

40% reimbursement on sports costs

401(k) plan

ESOP retirement program

Flexible scheduling for students

Job summary

Sports Basement in Alaska is hiring a Bike Mechanic in our on-site bike shop. You will guide customers through bike evaluations, identify issues, and collaborate with the Lead and Management team to meet shop goals.

This role emphasizes hands-on repair work, strong customer service, and the ability to adapt to changing store needs. Prior cycling passion and teamwork are essential for success in our dynamic environment.

Qualifications

• Previous retail or industry experience.
• Know how to do a tubular and tubeless tire setup.
• Clear passion for cycling and an advocate for all things bikes.
• Knowledge of the gear in the assigned department.
• Ability to create a WOW experience for every customer.

Responsibilities

• Walk customers through the bike evaluation process, noting concerns.
• Communicate issues you find with customers and document work orders.
• Assist in day-to-day operations of the bike shop and keep tasks within your zone.
• Share knowledge with customers and help train floor staff when needed.
• Maintain a clean, safe, and organized work area.

Skills

Bike repair

Tubeless setup

Customer service

Communication

Cycling knowledge

Tools

Lightspeed

Sales Saver

JSY

LYP

Fiori

Shopify

POS systems

Job description

Sports Basement in Alaska is hiring a Bike Mechanic in our on-site bike shop. You will guide customers through bike evaluations, identify issues, and collaborate with the Lead and Management team to meet shop goals.

This role emphasizes hands-on repair work, strong customer service, and the ability to adapt to changing store needs. Prior cycling passion and teamwork are essential for success in our dynamic environment.