BIA Customer Service Agent - Personal Lines - HYBRID

Arbella 56 Group; Norwood (MA); Hybrid; USD 58,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

401k

Wellness program

Profit sharing bonus

Job summary

Bearingstar, part of the Arbella Insurance Group, is seeking a motivated Customer Service Agent for our Massachusetts location. You will advise clients on insurance needs, explain coverages, and handle inquiries while supporting our underwriting renewal and marketing processes.

Hybrid work after 90 days with some days in the office and some days remote. A MA P&C license is encouraged, and experience in Personal Lines is a plus. Competitive salary, benefits, and incentive programs are offered.

Qualifications

• Experience in Personal Lines insurance is a plus.
• Massachusetts Property & Casualty license encouraged to perform this position.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Provide counsel and advice on new or additional insurance needs, explaining coverages and policies.
• Identify risk exposures and qualify potential prospects.
• Assist with renewal reviews and marketing renewal programs for policyholders.
• Be the first point of contact for claim information and general inquiries.

Skills

Customer service

Sales skills

Communication skills

Education

MA Property & Casualty license encouraged

Job description

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 million in premium. Bearingstar possesses a dynamic culture that has an independent agency feel along with the strength and resources of a large parent company. This allows us to offer competitive salaries, bonus above commission, excellent benefits, and great training and development programs. We are currently looking for motivated and self-driven individuals to join our team across the organization.We are currently searching for a Customer Service Agent to join one of our Massachusetts locations. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. Additionally, after an initial in-house training for the first 90 days, this position can be hybrid work at home, with a few days in office and a couple of days at home each weekThe Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must.The ideal candidate will have excellent interpersonal, oral and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $57,500 ($29.00 an hour) - $64,350 ($33.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.Our work schedule is 37.5 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.Please note: The advertised pay range is not a guarantee or promise of a specific wage.