BIA Commercial Lines Inside Sales/Account Manager

Arbella 56 Group; Fall River (MA); On-site; USD 71,000 - 82,000; Full time

Benefits offered by this job

Profit sharing bonus

Wellness programs

Flexible schedules

Job summary

Arbella Insurance Group is seeking a Commercial Lines Inside Sales Account Manager to support clients across MA and CT. This hybrid role combines sales, technical knowledge, and service to build trusted relationships and close opportunities.

Ideal candidates have commercial P&C experience, a license, and the ability to handle a mixed book of new and existing business in a fast-paced environment. Location flexibility includes Fall River or Norwood offices with a 37.5 hour workweek.

Qualifications

• Commercial Property & Casualty insurance experience is required.
• Active P&C license or ability to obtain one within a defined timeframe.
• Experience with commercial insurance quoting, marketing or placement.
• Strong understanding of commercial coverages, limits and rating concepts.
• Ability to assess a client’s business and risk exposures.

Responsibilities

• Drive new business: respond to qualified leads, build rapport and develop client relationships.
• Prepare submissions and work with markets to secure coverage and terms.
• Analyze quotes and present client-focused coverage options.
• Manage an existing book: renewals, remarketing and documentation upkeep.

Skills

Commercial property & casualty

Active P&C license

Quoting & placement

Customer relationship

Communication

Time management

Lead follow-up

Account management

Cross-sell opportunities

Industry knowledge

Tools

Applied EPIC

Job description

Commercial Lines Inside Sales Account Manager

Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a hybrid work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs Bearingstar is poised for growth in Commercial Lines with a focus on small to middle market business.

We are currently searching for a Commercial Lines Inside Sales Account Manager to join our growing team. This position will support our clients across both MA and CT.

This position can be located in any of our 14 offices throughout MA and CT, but the ideal location would be in our Fall River or Norwood Massachusetts office. You’ll work with qualified leads provided by the agency, building rapport with prospective clients and learning about their business, operations and risk exposures.

You’ll combine your insurance expertise and consultative sales skills to understand business risks, develop tailored coverage solutions, and guide customers from initial conversation through quote and binding.

Essential Duties

• Drive New Business Respond to qualified leads, build rapport, and develop trusted relationships throughout the sales process. Conduct discovery to understand each client’s business, risk exposures, insurance needs, and opportunities for additional coverage. Gather underwriting information, prepare submissions, and work with carrier markets and underwriters to secure competitive coverage and terms. Analyze quotes and develop clear, client-focused proposals that effectively communicate coverage options, limits, deductibles, and value. Follow up with prospects, address questions and objections, and guide opportunities through quoting, closing, and binding. Achieve established sales and production goals while identifying cross-selling opportunities and maintaining complete, accurate documentation.
• Build Relationships & Provide Insurance Expertise Build and maintain strong relationships with carrier underwriters and marketing representatives. Stay current on commercial insurance products, coverage trends, underwriting appetite and market conditions. Maintain a strong understanding of commercial insurance coverages, forms, limits and rating concepts. Collaborate with team members to provide a seamless experience from initial lead through policy issuance and ongoing service.
• Support an Existing Book of Business Approximately 15% of the role will involve account-management responsibilities, including but not limited to: Responding to client questions and routine service requests. Assisting with renewals and remarketing when appropriate. Reviewing accounts for coverage gaps and additional opportunities. Maintaining accurate and complete account documentation.

Required

• Commercial Property & Casualty insurance experience.
• Active P&C license or ability to obtain one within an established timeframe.
• Experience with commercial insurance quoting, marketing and/or placement.
• Working knowledge of commercial insurance coverages, forms, limits and rating concepts.
• Ability to understand a customer’s business and identify potential risk exposures.
• Strong verbal and written communication skills.
• Excellent relationship-building and consultative sales skills.
• Strong follow-up, organization and time-management abilities.
• Ability to manage multiple leads and opportunities while maintaining attention to detail.

Preferred

• 2+ years of Commercial Lines insurance experience, particularly with small to middle-market accounts.
• Previous experience in inside sales, account management, account executive or insurance sales.
• Experience working directly with commercial insurance carriers and underwriters.
• Experience with Applied EPIC or similar agency management systems.
• Strong knowledge of small-business commercial insurance products and exposures.
• Industry designations such as CIC, CPCU, CISR or CRIS are a plus.

This is a salaried, consultative sales position. Employees are also eligible for a team-based incentive when department goals are exceeded, rewarding the collective success of the team rather than an individual commission-based sales structure.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $71,000 ($36.00 an hour) - $82,000 ($42.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Our work schedule is 37.5 hours per week.

In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Voted Boston’s Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door.