Bi-Lingual Legal Collections Customer Service Representative

DEBSKI & ASSOCIATES PA; Florida; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Paid time off

Paid Holidays (after probation)

401k

Job summary

Debski & Associates, P.A. in Jacksonville, FL seeks bilingual (Spanish/English) candidates for our legal customer service collections team. Primary duties include handling inbound/outbound calls and assisting the attorney to prepare for legal action or resolve lawsuits.

This is an in-office role with evening hours until 6pm. Qualifications include Spanish/English bilingual ability, at least 1 year of collections experience preferred, strong customer service and communication skills, and a HS

Qualifications

• Bilingual Spanish/English required.
• 1+ year of collections experience preferred.
• Effective customer service, communication and skills.
• Ability to handle multiple tasks in a production-driven environment.
• Ability to learn and adhere to state and federal laws.

Responsibilities

• Contact consumers regarding files in the office for resolution.
• Handle inbound/outbound calls and assist attorney with preparation for legal action or to resolve lawsuits.
• Utilize computer and internet to skip trace and gather information.
• Negotiate and build confidence to resolve accounts.
• Evenings until 6pm required.
• In-office position only.
• Must be reliable.

Skills

Bilingual (Spanish/English)

Collections experience

Customer service

Communication skills

Multi-tasking

Legal knowledge

High School Diploma or GED

Education

High School Diploma or GED

Job description

Job Description

Debski & Associates, P.A. is looking for Spanish/English Bi-lingual candidates to join our legal customer service collections team. The primary responsibility of this position is the ability to handle inbound/outbound calls with additional responsibilities to assist the attorney to prepare for legal action or resolve lawsuits. Additional responsibilities include the following:

• Contact consumers regarding file in the office for resolution.


• Need to be detailed oriented and be able to work in fast-paced environment


• Need to be able to utilize the computer and internet to skip trace and gather information


• Ability to negotiate and build confidence to resolve accounts


• Ability to work Evenings until 6pm


• In Office position only


• Must be reliable

Qualifications:

• Spanish/English Bi-lingual


• One year or more of collections experience preferred


• Effective customer service, communication and skills


• Ability to handle multiple tasks in a production driven environment


• Ability to learn and adhere to all state and federal laws


• Must possess a High School Diploma or GED


• Pass a criminal background check and drug test

Compensation:

• Medical, Dental and Vision Benefits


• Paid time off/Vacation


• Paid Holidays (after probationary period)


• 401k

Company Description

We are an AV rated law firm located in Jacksonville Florida. Our office is a professional office. We are a non-smoking office.