Call Representative - Legal Assistant

The Law Office of Michael J Adams PC; San Antonio (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Job summary

Michael J. Adams, P.C. is seeking a Bilingual Call Representative for our collections department. This entry-level, full-time position starts at $15.00 per hour during training, with a raise to $18.00 per hour after probation. Monthly bonus opportunities are available.

The role involves answering and making calls about legal matters, negotiating payment arrangements, and preparing settlement documents in an in-office setting in Texas. Fluency in English and Spanish is preferred.

Qualifications

• High school or equivalent education required.
• Background check and drug test required.

Responsibilities

• Answer and make calls regarding legal matters and negotiate payment arrangements.
• Prepare legal documents needed for settlements.
• Review accounts and determine steps to resolve issues.
• Provide high-quality customer service on every call.
• Ensure compliance with laws governing third-party collections.
• Meet or exceed monthly performance goals.
• Maintain regular and predictable attendance.
• Handle high-volume calls and drafting of agreements, plus chats and voicemails.

Skills

Bilingual communication

Customer service

Problem solving

Education

High school or equivalent

Job description

Job Summary

Michael J. Adams, P.C. is searching for a Bilingual Call Representative for our collections department. This person must be committed to customer service and quality work performance and responsible. Entry level - Full time($15.00 during training with a raise to $18.00 after probationary period is over)Monthly bonus opportunities

Essential Call Representative/ Legal Assistant Functions

• Answer/make calls regarding legal matters and negotiate payment arrangements and prepare legal documents needed for settlements.
• Review each account and determine what steps are necessary to resolve in a way that works for all parties.
• Use critical thinking and problem solving skills to overcome obstacles and successfully solidify payment commitments.
• Create a great customer service experience for every call.
• Adhere to quality standards and ensure compliance with the applicable laws and regulations that govern third party collections.
• Meet or exceed monthly performance goals.
• Regular and predictable attendance.
• Able to handle fast paced environment, high volume of calls and drafting agreements, answering chat, voicemails.
• Minimum of 150 calls a day.

Qualifications of Call Representative/ Legal Assistant

• High school or equivalent education
• Pass background test
• Pass drug test

Job Type

Job Type: Full-time (8:00am - 5:00pm) (9:00am - 6:00pm) In Office - NO REMOTE WORKRequired education:High school or equivalent'Language:English and Spanish (Preferred)