BI Engineer — Customer Experience Analytics & AI Insights

Amazon; Seattle (WA); On-site; USD 100,000 - 160,000; Full time

Job summary

Amazon’s Customer Experience Products (CXP) team seeks a data analytics professional to advance CS product analytics and measurement across chat, voice, bots, and self-service channels. You will collaborate with engineers, scientists, and data engineers to build robust BI surfaces and scalable data pipelines that drive leadership decisions and customer improvements.

You will own analytics from data ingestion to semantic modeling and KPI dashboards, supporting experiments and cross-functional

Qualifications

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL experience.
• 3+ years of SQL, ETL or Oracle experience.
• 1+ years of processing large, multi-dimensional datasets from multiple sources.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field.
• Experience in Statistical Analysis packages such as R, SAS and Matlab.

Responsibilities

• Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products.
• Support A/B experiment feature testing and analysis.
• Build and analyze key metrics to uncover trends and root causes of issues.
• Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions.
• Help define requirements around customer service interactions and establish actionable insights.
• Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities.
• Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels.

Skills

Data analysis

Statistical methods

Large datasets

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics

Tools

AWS Redshift

Oracle

NoSQL

SQL

ETL

Job description

Amazon’s Customer Experience Products (CXP) team seeks a data analytics professional to advance CS product analytics and measurement across chat, voice, bots, and self-service channels. You will collaborate with engineers, scientists, and data engineers to build robust BI surfaces and scalable data pipelines that drive leadership decisions and customer improvements.

You will own analytics from data ingestion to semantic modeling and KPI dashboards, supporting experiments and cross-functional