Senior BI Engineer - Customer Experience Analytics

Amazon; Seattle (WA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Business Intelligence Engineer for the Customer Service org in Seattle, WA. You will build data pipelines, metrics, and dashboards to improve CS interactions across channels. Collaborate with engineers, scientists, and data engineers on BI solutions and experimentation analysis.

A strong SQL/ETL and data modeling background with AWS experience is required. You'll work on end-to-end analytics, ship data products, and apply AI techniques to enhance self-service insights for

Qualifications

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc.
• 3+ years of SQL, ETL or Oracle experience
• 1+ years of processing large, multi-dimensional datasets from multiple sources
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
• Experience in Statistical Analysis packages such as R, SAS and Matlab

Responsibilities

• Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
• Support A/B experiment feature testing and analysis
• Build and analyze key metrics to uncover trends and root causes of issues
• Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
• Help define requirements around customer service interactions and establish actionable insights
• Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
• Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

Skills

SQL & ETL

Data analysis

Big data processing

Education

Bachelor's degree in CS/Engineering/Math

Tools

AWS: EC2,DynamoDB,S3,Redshift

Job description

Amazon is seeking a Business Intelligence Engineer for the Customer Service org in Seattle, WA. You will build data pipelines, metrics, and dashboards to improve CS interactions across channels. Collaborate with engineers, scientists, and data engineers on BI solutions and experimentation analysis.

A strong SQL/ETL and data modeling background with AWS experience is required. You'll work on end-to-end analytics, ship data products, and apply AI techniques to enhance self-service insights for