BI Delivery & Operations Lead — Drive Stability & Impact

MAXIMUS

Springfield (IL)

On-site

USD 50,000 - 65,000

Full time

10 days ago

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Job summary

MAXIMUS is seeking a Delivery Manager in the United Kingdom to coordinate end-to-end data, BI, and digital initiatives, ensuring work is delivered on time and to specification. You will maintain delivery plans, track progress, and escalate risks as needed.

The role requires strong experience in PMO/delivery management within complex organisations, with a proven ability to align demand to resources, implement Agile or hybrid delivery models, and maintain governance across teams.

Qualifications

Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
Demonstrable experience ensuring operational stability, including managing incidents, risks, dependencies, and service continuity.
Experience leading or coordinating operational teams, such as BI Administrators or support functions, to deliver reliable day-to-day service.
Strong stakeholder communication skills, with the ability to provide clear delivery updates, manage expectations, and maintain confidence in delivery outcomes.
Ability to identify delivery inefficiencies and implement improvements to processes, tooling, or ways of working.
Experience using delivery and workflow tools (e.g. Jira, Azure DevOps, or similar) to support planning and transparency, without overengineering process.
Experience supporting multiteam or cross functional delivery, coordinating across technical and nontechnical groups.

Responsibilities

Maintain delivery plans, trackers, and status updates to support timely execution.
Highlight slippage or risks and escalate to BI leadership.
Ensure continuity of service and visibility of delivery health to stakeholders.
Apply delivery frameworks and governance in accordance with standards.
Support BI Administrators and other delivery roles by clarifying priorities.
Maintain capacity views and input to planning discussions.
Identify recurring issues and document opportunities for improvement.