BI & Data Integrity Leader | Power BI & Analytics

dxctechnology; Nashville (TN); Hybride; USD 120 000 - 160 000; Plein temps

Résumé du poste

DXC Technology is seeking a Manager of Data Integrity & Business Intelligence to lead BI initiatives, governance, and reporting across the BPS/BPO environment in a hybrid work model. You will drive data‑driven decision making by leading a team of operators and managers, delivering dashboards, and partnering with IT, Finance, and leadership.

The role requires 5+ years in project management and advanced Power BI development, with strong data governance and cross‑functional collaboration skills.

Qualifications

• Bachelor's degree in a related field (Business, IS, Analytics, PM).
• 5+ years of project management experience.
• 5+ years of advanced Power BI development and enterprise reporting.
• Experience leading managers and operational teams.
• Expertise in data integrity, validation, and reporting governance.
• Strong Power BI Desktop & Service, DAX, Power Query, SQL skills.
• Experience with governance, audit controls, and analytics.

Responsabilités

• Provide direct leadership to a team of Call Center Managers and/or Business Managers, ensuring alignment to operational goals, performance standards, and enterprise priorities.
• Set clear expectations and accountability for service delivery, KPI performance, data integrity, and reporting discipline across operations teams.
• Drive operational excellence through standardized performance management, data‑driven insights, and continuous improvement initiatives.
• Partner with Operations Leadership to translate business objectives into measurable KPIs, dashboards, and management routines.
• Coach and develop managers to effectively leverage BI insights to improve productivity, quality, financial performance, and client outcomes.
• Foster a culture of accountability, data ownership, innovation, and operational rigor across teams.
• Support workforce planning, capacity management, and performance optimization through accurate and reliable reporting.
• Lead end‑to‑end BI, reporting, and data governance initiatives, including scope definition, timelines, budget, risk mitigation, and resource planning.
• Manage multiple concurrent initiatives using Agile, Waterfall, or hybrid delivery methodologies.
• Facilitate project governance forums, executive steering committee updates, and cross‑functional stakeholder communications.
• Develop and execute roadmaps for reporting modernization, automation, and data quality initiatives.
• Identify and mitigate risks related to data accuracy, system integrations, dependencies, and operational impact.
• Ensure timely delivery of dashboards, reports, and reporting process improvements.
• Drive structured change management and adoption of reporting tools and governance standards across operations.
• Design, build, and maintain enterprise‑level Power BI dashboards, scorecards, and automated reporting solutions.
• Develop advanced data models using DAX, Power Query, SQL, and industry best‑practice schema designs.
• Deliver executive and operational dashboards with drill‑through functionality, trend analysis, and actionable insights.
• Optimize performance, refresh reliability, usability, and scalability of BI solutions.
• Establish KPI frameworks aligned to operational, financial, and strategic business objectives.
• Integrate data from SQL databases, Excel, CRM, ERP, workforce management systems, APIs, and cloud platforms.
• Investigate and resolve reporting discrepancies, data anomalies, and performance issues.
• Build, own and maintain Power BI Dashboards department wide within the Call Center delivery team, Training, WFM, and Call Center QA.
• Establish, enforce, and mature department data integrity and governance standards.
• Lead reconciliation, root‑cause analysis, and audit activities to ensure reporting accuracy and trust.
• Define standardized KPI definitions, metrics, dimensions, and source‑of‑truth logic.
• Partner with IT, Operations, Finance, and Data Engineering teams to resolve data quality issues at the source.
• Maintain data lineage documentation, validation workflows, refresh controls, and exception reporting.
• Implement controls for duplicate prevention, missing data detection, transformation validation, and monitoring.
• Conduct periodic audits to ensure compliance with governance policies and reporting standards.
• Ensure reporting outputs meet executive‑level expectations for accuracy, timeliness, and completeness.
• Translate complex business and operational requirements into scalable BI and governance solutions.
• Serve as a trusted advisor and liaison between Operations Leadership, IT, Finance, and Executive stakeholders.
• Present insights, risks, trends, and recommendations to senior leadership.
• Train managers and leaders on dashboard interpretation, KPI logic, and data ownership expectations as needed.
• Champion enterprise data literacy and self‑service analytics adoption.

Connaissances

Operational leadership

Cross-functional collaboration

Stakeholder communication

Data governance

Project management

Formation

Bachelor's degree in Business/IS/Data Analytics/PM

Outils

Power BI

SQL

DAX

Power Query

ETL/ELT concepts

Data modeling

Description du poste

DXC Technology is seeking a Manager of Data Integrity & Business Intelligence to lead BI initiatives, governance, and reporting across the BPS/BPO environment in a hybrid work model. You will drive data‑driven decision making by leading a team of operators and managers, delivering dashboards, and partnering with IT, Finance, and leadership.

The role requires 5+ years in project management and advanced Power BI development, with strong data governance and cross‑functional collaboration skills.