BI Analyst: CRM & Cloud Analytics Leader

GSA; Chicago (IL); On-site; USD 106,000 - 122,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Sick leave and vacation time

Thrift Savings Plan

Transit subsidies

Flexible spending accounts

Job summary

GSA in Chicago is seeking a Business Intelligence Analyst to turn raw data into actionable insights, focusing on trends, dashboards, and optimizing business processes to improve customer relationship management. The role sits in the Office of Business Optimization to turn strategic goals into measurable analytics.

You will expand CRM and Cloud BI capabilities using acquisition data, define and document requirements with FAS units, write user stories, and support prioritization within the Change

Qualifications

• Experience using CRM and BI systems to optimize business processes.
• Ability to gather, analyze, and document business requirements and translate them into user stories.
• Strong data storytelling and presenting insights to senior management.
• Resume clearly demonstrates specialized experience at or above GS-12 level.

Responsibilities

• Turn raw data into actionable insights to drive strategy, focusing on trends and dashboards.
• Lead expansion of CRM and Cloud BI capabilities using FAS data; document enhancements and maintain backlog.
• Work with FAS units to define requirements; write user stories and help prioritize tasks in sprint releases.
• Prepare briefings for higher level management explaining impact and providing actionable recommendations.
• Create and maintain project documents: business requirements, functional specs, data mapping, and reports.

Skills

CRM systems

BI analytics

Data visualization

Requirements gathering

Tools

Power BI

Job description

GSA in Chicago is seeking a Business Intelligence Analyst to turn raw data into actionable insights, focusing on trends, dashboards, and optimizing business processes to improve customer relationship management. The role sits in the Office of Business Optimization to turn strategic goals into measurable analytics.

You will expand CRM and Cloud BI capabilities using acquisition data, define and document requirements with FAS units, write user stories, and support prioritization within the Change