BFSI ServiceNow Platform Architect

Tata Consultancy Services; Edison (NJ); On-site; USD 129,600 - 206,300; Full time

Job summary

Tata Consultancy Services is seeking a seasoned Solution Consultant/Architect to lead ServiceNow AI initiatives and drive enterprise ITSM, CSDM, AIOPS, ITAM, HRSD, SecOps, IRM, and CSM/FSO initiatives. You will guide discovery, assess current implementations, and craft strategic roadmaps for customer success.

The role requires deep ServiceNow expertise, strong solution architecture, and the ability to lead cross-functional teams across multiple locations. Travel readiness is expected.

Qualifications

• 10+ years of experience in solution consulting/advisory & architecture.
• Extensive experience with ServiceNow ITSM, HRSD, SecOps, IRM, CSM/FSO modules.

Responsibilities

• Lead short term ServiceNow consulting/advisory assignments on AI initiatives.
• Design roadmaps for ITSM, CSDM, AIOPS, ITAM, HR Ops, Security & risk, and Customer services.
• Act as lead solution architect for new product implementations in ServiceNow suites.
• Support presales and craft solution content for RFPs and opportunities.

Skills

ServiceNow ITSM

Solution Architecture

Pre-sales

ITSM Knowledge

AI/ML Concepts

Stakeholder Communication

Tools

ServiceNow CSA

ServiceNow CIS

TOGAF

Job description

Job Description

Responsibilities

• Lead short term ServiceNow consulting/advisory assignment on ServiceNow AI initiatives.
• Lead discovery effort to design an approach and roadmap of ITSM, CSDM, AIOPS, ITAM, HR Ops, Security & risk, Customer services including Front/middle/back office using various ServiceNow product suites.
• Lead assessment of current ITSM, CSDM, AIOPS, ITAM, HRSD, SecOps, IRM, CSM/FSO product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in Agentic AI, HRSD, CSM, SecOps, IRM product suites.
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow platform.
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
• Other Responsibilities
• Stay current on competitive analysis and market differentiation (Ex: Battle Cards).
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies.
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent TCS in partner events.

Qualifications

• 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
• Extensive experience with ServiceNow platform: In ServiceNow ITSM, HRSD, SecOps, IRM, CSM/FSO modules providing technical guidance in platform development and platform‑wide solutions - at least two design, architect and implementation of 2 or more from these module/solutions.
• In developing standards and practices for maintaining the health of the ServiceNow platform, help develop standards and practices for maintaining the ServiceNow architecture model.
• In holistic maturity and health assessment of ServiceNow platform - at least one such design, architect and replatforming/transforming of ServiceNow platform.
• In ServiceNow Predictive & Task Intelligence, Virtual Agent, Now Assist, AI Agents.
• Strong background in solution architecture and technical design, on the overall ServiceNow platform, with the right mix of IT and Non‑IT modules.
• Strong understanding of IT and business processes and the ability to translate these into technical solutions.
• Prior experience of working on any one of the ServiceNow competitor platforms ex: BMC, Jira SM, Salesforce, Archer, Pega, etc.
• Ability to connect seamlessly with functional and technical customer SME’s.
• Balanced knowledge of technology and domain.
• Candidates with the following Certification & Credentials will be preferred.
• ServiceNow CSA.
• ServiceNow CIS – at least 2 CIS certifications preferred.
• ServiceNow ITSM – Pro/Pro Plus Suite.
• TOGAF or equivalent architecture framework.
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles.

Soft Skills

• Technologist at heart and quick learner.
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Self‑starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
• Self‑starter, Team Player and motivated.

Salary Range: $129,600-$206,300 a year