BFSI ServiceNow Presales Lead

Tata Consultancy Services; Edison (NJ); On-site; USD 153,600 - 237,200; Full time

Job summary

Tata Consultancy Services in Edison, NJ, seeks a senior presales and solutions lead for ServiceNow opportunities across BFSI business units. You will craft strategy, author RFX responses, and manage a robust opportunity pipeline with internal and external stakeholders.

Role requires deep ServiceNow expertise, 10+ years IT, and strong collaboration across enterprise IT and operations. On-site travel is expected in a hybrid US setup.

Qualifications

• 10+ years of overall IT experience, with 5+ years in ServiceNow ecosystem and 2+ years in presales & solutions.
• The ServiceNow experience should include.
• Strong understanding of ServiceNow platform.
• Green field, re-platforming implementation.
• Extensive experience with ServiceNow non-IT product (HRSD, CSM, IRM, SecOps, FSO, etc.), as well as ITxM products (ITSM, ITOM, ITAM).
• Understanding of operating models for running ServiceNow (MSP/Direct, Centralized/Federated).
• ServiceNow Certification and Accreditation.
• AI/Gen AI/Agentic AI architecture and use cases.
• Consulting & advisory capacity experience in ServiceNow space.
• Experience with ServiceNow competition (BMC, Pega, Arc her, Salesforce, Workday, etc.) and adjacent products.
• Understanding of SaaS platform offerings, business model, alliances & channel.
• Technologist at heart and quick learner.
• Ability to be both individual contributor and leader in a matrix environment.
• Self-starter, team player and motivated.
• Familiar with onshore-offshore models and travel.

Responsibilities

• Lead presales & solutions effort for all ServiceNow opportunities for select BFSI units/region across Enterprise IT and Front/Back/Middle Office operations.
• Craft a solution strategy and value proposition contextual to customer landscape and problem statements.
• Author responses (ppt, word) to RFX and proactive opportunities; defend solution with internal and end customer.
• Carry TCV target; build & manage opportunity pipeline with internal and external customers.
• Collaborate with internal customer-facing orgs & horizontal functions (hybrid cloud, BPS, CRO, CSP) to mine opportunities and craft composite solutions.
• Create solution collaterals; collaborate with delivery to create success stories.
• Be a trusted partner; build customer relationships and participate in delivery governance and ServiceNow events.
• Collaborate with ServiceNow partners and field sales to build and manage joint pursuits.
• Engage in short-term consulting/advisory assignments with strategic customers.
• Amplify TCS ServiceNow offerings for BFSI with customer, ServiceNow, and industry ecosystem.

Skills

ServiceNow

Presales experience

IT experience

AI/Gen AI/Agentic AI

Consulting & advisory

Onshore-offshore

Willing to travel

Job description

Responsibilities

• Lead presales &solutions effort for all ServiceNow opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management Security & Risk Offerings including, Security Incident response, Vulnerability response, TPRM, Audit and compliance management, etc.
• Craft a solution strategy and value proposition which is contextual to customer’s landscape, problem statement.
• Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.
• Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.
• Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS, CRO, CSP), technology COEs to mine opportunities, craft composite solutions for customers.
• Create solution collaterals, collaborate with delivery to create success stories.
• Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, ServiceNow events for customer.
• Collaborate with ServiceNow Partner and field sales organization to build and manage joint pursuits.
• Engage in short-term consulting and advisory assignment with strategic Customers.
• Amplify TCS ServiceNow offerings for BFSI Business Vertical within customer, ServiceNow and Industry ecosystem.

Qualifications

• 10+ years of overall IT experience of which 5+ years in ServiceNow ecosystem and 2+ years of experience in presales & solutions.
• The ServiceNow experience should include.
• Strong Understanding of ServiceNow platform.
• Green field, Re-platforming implementation.
• Extensive experience with ServiceNow non-IT product (HRSD, CSM, IRM, SecOps, FSO, etc.), as well as background of ITxM product (ITSM, ITOM, ITAM) and.
• Understanding of various Operating model for running ServiceNow in customer ecosystem including MSP/Direct, Centralized/Federated.
• ServiceNow Certification and Accreditation.
• Sound understanding of AI/Gen AI/Agentic AI architecture, solutions, applicable use cases.
• Experience working in Consulting & Advisory capacity for customer in ServiceNow space.
• Experience with ServiceNow competition (BMC, Pega, Arc her, Salesforce, Workday, etc.) and adjacent products.
• Strong Understanding of SaaS platform offerings and, business model, alliance & channel.
• Technologist at heart and quick learner.
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation and.
• Self-starter, Team Player and motivated.
• Well versed in working in onshore-offshore model and open to travel.

Preferred Qualifications

• Banking, Financial Services and/Insurance Background.
• Strong experience with ServiceNow non-IT product portfolio.
• Depth in ServiceNow CMDB, Discovery, AIOPS, ITAM, EA product portfolio.
• ServiceNow consulting & advisory experience.
• Energetic with “Can Do” attitude.

Salary Range

$153,600-$237,200 a year