Beverage Supervisor

Mohegan Sun; Connecticut; On-site; USD 52,000 - 76,000; Full time

Job summary

Mohegan Sun in Uncasville, CT is seeking a Beverage Supervisor to oversee daily beverage department operations and VIP lounges. You will train, schedule and evaluate staff, maintain lounge presentation and sanitation, and control access to guest areas while ensuring adherence to liquor laws and safety guidelines.

The role requires strong communication, knowledge of beverage service, and experience in a high-volume casino environment.

Qualifications

• Two years of experience as Beverage Server, Bartender or Butler in a high-volume casino environment.
• Excellent knowledge of state liquor laws including identification procedures and refusal of service.
• Strong communication and leadership skills to train and schedule beverage staff.

Responsibilities

• Assists in training, evaluating and scheduling beverage staff.
• Maintains lounges appearance, sanitation, presentation and supplies.
• Controls access to lounges and guest amenities in absence of upper management.
• Monitors intoxication levels and applies refusal of service as needed.
• Maintains par levels of china, glass, silver, and other supplies.
• Collaborates with Stewarding, EVS and Engineering on health, safety and maintenance.
• Coaches line employees to enhance skills and supports hiring decisions.

Skills

Communication skills

Spirits & beverages knowledge

Beverage service techniques

Point of sale systems

Shutoff procedures

Team supervision

Tools

Stratton Warren

Word

Excel

Lotus Notes

Job description

## Beverage SupervisorApplylocations: Uncasville, CTtime type: Full timeposted on: Posted Todayjob requisition id: R-12407**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING TEAM MEMBER,** **PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE****Position Summary:**This position is responsible for the daily activities of beverage department personnel and VIP Lounges to ensure adherence to department policies, procedures and steps of service.**Primary Duties and Responsibilities****:** includes but not limited to:* Assists in the training, evaluating and scheduling of the beverage staff* Maintains the overall appearance of lounges which includes sanitation control, overall food presentation and quality, food transfers and requisitioning of supplies and beverages* Controls access to the lounges and guest amenities in the absence of upper management* Consistently monitors patrons checking levels of intoxication and applies refusal of service and shutoff procedures, if necessary**Secondary Duties and Responsibilities:*** Maintains all par levels of china, glass, silver, paper, plastic and restaurant supplies* Works with Stewarding and EVS to maintain health, safety and sanitation guidelines* Works with Engineering to maintain the outlet’s furniture, fixtures and physical layout* Assists with on-going coaching programs with line employees to enhance skills* Recommends hiring as well as termination decisions in conjunction with the disciplinary process**Minimum Education and Qualifications:*** Two years of experience as a Beverage Server, Bartender or Butler in a high volume, complex casino environment* Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures**Competencies:** Incumbent will master the following competencies while in this position:* Excellent written and verbal communication skills* Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs* Knowledgeable in point of sale system, Stratton Warren, Word, Excel and Lotus Notes* Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques* Excellent knowledge of the overall property and gaming floor* Complete knowledge of the shift bidding process**Training Requirements:*** Mohegan Sun corporate and department policies and procedures* Must complete the Core Supervisor training program* Knowledge of Ascent and EmpowerTime systems* SMART alcohol awareness* LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling**Physical Demands and Work Environment:*** Must be able to stand, walk, lift and bend for extended periods of time* Must be able to work in a fast paced, high volume environment with frequent interruptions* Must be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.