Beverage Shift Manager — Guest Experience Leader

Caesars Entertainment; Atlantic City (NJ); On-site; USD 46,000 - 56,000; Full time

Job summary

Caesars Entertainment is seeking a leadership-driven guest service professional at our Atlantic City location. The role focuses on inspiring teams, maintaining high service standards, and driving guest satisfaction through proactive coaching and data-driven improvements.

In this position, you will communicate company expectations, address performance issues, and ensure employees adhere to policies while delivering consistent hospitality excellence to guests and stakeholders.

Qualifications

• Demonstrates superior customer service skills and acts as a positive role model for employees.
• Uses data and feedback to drive service improvements and coaching.
• Communicates expectations and enforces company policies and business strategy.

Responsibilities

• Addresses service breakdowns and follows up to ensure guest satisfaction.
• Develops employees and sets measurable service standards.
• Keeps team informed of promotions and events.

Job description

Caesars Entertainment is seeking a leadership-driven guest service professional at our Atlantic City location. The role focuses on inspiring teams, maintaining high service standards, and driving guest satisfaction through proactive coaching and data-driven improvements.

In this position, you will communicate company expectations, address performance issues, and ensure employees adhere to policies while delivering consistent hospitality excellence to guests and stakeholders.