Guest Experience Specialist — Warm, Fast, Friendly Service

Caesars Entertainment; Atlantic City (NJ); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Caesars Entertainment in Atlantic City seeks a hospitality associate dedicated to outstanding customer service. You will greet guests warmly, anticipate needs, and provide fast, flawless service while promoting Total Rewards programs. You will resolve issues and close with a warm farewell as guests leave.

The ideal candidate maintains an upbeat attitude across interactions, builds guest relationships, and contributes to a positive casino floor experience through consistent service excellence.

Qualifications

• Superior customer service skills demonstrated through outlined service behaviors.
• Upbeat, positive attitude and enthusiasm maintained across interactions.
• Greeting guests with a warm, friendly verbal greeting and building relationships.
• Anticipates needs and provides fast, flawless service.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.

Responsabilités

• Greet guests warmly and build relationships.
• Anticipate guest needs and provide fast, flawless service.
• Resolve service breakdowns when they occur.
• Promote Total Rewards programs and card membership.
• Provide a warm farewell and thank guests for visiting.

Description du poste

Caesars Entertainment in Atlantic City seeks a hospitality associate dedicated to outstanding customer service. You will greet guests warmly, anticipate needs, and provide fast, flawless service while promoting Total Rewards programs. You will resolve issues and close with a warm farewell as guests leave.

The ideal candidate maintains an upbeat attitude across interactions, builds guest relationships, and contributes to a positive casino floor experience through consistent service excellence.