Manager Beverage Shift - Full Time (Caesars Atlantic City)

Caesars Entertainment; Atlantic City (NJ); Presencial; USD 46.000 - 56.000; Jornada completa

Descripción de la vacante

Caesars Entertainment is seeking a leadership-driven guest service professional at our Atlantic City location. The role focuses on inspiring teams, maintaining high service standards, and driving guest satisfaction through proactive coaching and data-driven improvements.

In this position, you will communicate company expectations, address performance issues, and ensure employees adhere to policies while delivering consistent hospitality excellence to guests and stakeholders.

Formación

• Demonstrates superior customer service skills and acts as a positive role model for employees.
• Uses data and feedback to drive service improvements and coaching.
• Communicates expectations and enforces company policies and business strategy.

Responsabilidades

• Addresses service breakdowns and follows up to ensure guest satisfaction.
• Develops employees and sets measurable service standards.
• Keeps team informed of promotions and events.

Descripción del empleo

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting Rate$51,000.000