Beverage Shift Manager

Mohegan Sun; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Mohegan Sun is seeking a Beverage Operations Supervisor to oversee daily activities across Casino Floor Beverage, cocktail lounges, and restaurant service bars. You will supervise Beverage Supervisors, maintain beverage controls, and ensure service standards are met throughout high-volume outlets.

The role requires leadership in training, scheduling, and enforcing state liquor laws, with emphasis on safety and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Three years of beverage experience in a high-volume, complex casino environment.
• One year of supervisory experience preferred.

Responsibilities

• Supervises daily activities of Beverage Supervisors and staff to ensure adherence to standards and service steps.
• Ensures efficient beverage service through beverage control and inventory maintenance.
• Assists in training, evaluating and scheduling of beverage staff.
• Enforces state liquor laws including ID procedures, intoxication monitoring, intervention, refusal of service and shutoff procedures.
• Assists with coaching programs to enhance staff skills.

Skills

Staff supervision

Beverage service knowledge

Policy & compliance knowledge

Communication skills

Education

High School Diploma or equivalent

Tools

Stratton Warren POS

Microsoft Word

Excel

Lotus Notes

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Position Summary:

This position is responsible for the daily operations of all beverage outlets including the Casino Floor Beverage operation, all cocktail lounges and restaurant service bars.

Primary Duties and Responsibilities** :** includes but not limited to:

• Supervises daily activities of Beverage Supervisors and staff to ensure adherence to established standards and steps of service
• Ensures efficient beverage service through beverage control and inventory maintenance
• Assists in training, evaluating and scheduling of the beverage staff
• Enforces state liquor laws including, proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures
• Assists with on-going coaching programs with line employees to enhance skills

Secondary Duties and Responsibilities:

• Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
• Assists in cleaning of bars and heavy duty cleaning, when necessary
• Works with the Engineering department to maintain the outlet's furniture, fixtures and physical layout
• Recommends hiring as well as termination decisions in conjunction with the disciplinary process

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Three years of beverage experience in a high volume, complex casino environment
• One year of supervisory experience

Competencies: Incumbent will master the following competencies while in this position:

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Knowledgeable in point of sale system, Stratton Warren, Microsoft Word, Excel and Lotus Notes
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures
• Complete knowledge of the shift bidding process
• Strong knowledge of the overall property and gaming floor

Training Requirements:

• Must complete the Core Manager training program
• Understanding of Ascent and EmpowerTime systems
• Outlet-specific standard operating procedures
• Point of sale (POS) training
• SMART alcohol awareness
• LMS Compliance Courses - Harassment, Confidentiality and Problem Gambling

Physical Demands and Work Environment:

• Must be able to stand, walk, lift and bend for extended periods of time
• Must be able to work in a fast paced, high volume environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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_ Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. _