Beverage Shift Leader – High-Volume Gaming

Ho-Chunk, Inc.; Omaha (NE); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Full insurance coverage

401(k) with company match

Quarterly incentives

Paid vacation and holidays

Job summary

Ho-Chunk, Inc. in Omaha, NE seeks a Beverage Shift Supervisor to oversee the beverage service team and operations during assigned shifts, ensuring guest satisfaction through training, supervision, and hands-on leadership.

The role supports staffing, inventory, cash handling, promotions, and regulatory compliance while collaborating with the Food & Beverage Manager to uphold standards and drive service quality.

Qualifications

• Must be 19 years of age or older.
• Associate degree or equivalent related experience.
• Three (3) years of experience in food and beverage management, with a minimum of one (1) year in a supervisory capacity in a high-volume beverage gaming operation that includes banquets, entertainment, multiple bars, and restaurants.
• Proficiency with Microsoft Office Suite or related software.
• Strong point-of-sale (POS) operational and programming experience.
• Knowledge of government health, hotel, or food service regulations.
• Proficiency in operational financial management, accountability, and budgeting.
• Ability to secure and maintain a Nebraska Gaming License.
• ServSafe certification.
• TIPS Alcohol Awareness certification.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
• Provide the tools, training, communication, and supplies necessary for the beverage team to deliver exemplary guest service.
• Assist in scheduling beverage team members to ensure appropriate coverage during regular operating hours and special events.
• Monitor par levels and daily inventory of supplies.
• Maintain beverage inventory and supplies in accordance with business demands.
• Participate in weekly inventory and assist the Beverage Manager with weekly and monthly orders.
• Ensure payment and/or comp authorization is received upon service of all food and beverage items.
• Assist food and beverage staff with proper cash-register balancing at the end of each shift and report discrepancies to Finance.
• Ensure prompt, efficient, friendly, and quality beverage service and preparation for all guests.
• Comply with S.M.A.R.T. or T.I.P.S. training requirements.
• Authorize comp transactions.
• Participate in developing drink specials and promotions.
• Stay current with beverage service and offering trends.
• Attend periodic meetings and training sessions and ensure beverage team members are compliant with required training and certifications.
• Comply with all department rules, regulations, policies, procedures, internal controls, and applicable local, state, and federal rules and regulations.
• Promote positive public and employee relations.
• Perform other duties as assigned.

Skills

F&B management experience

Supervisory experience

POS operations

Cash handling / budgeting

Microsoft Office skills

Regulatory knowledge

Education

Associate degree or equivalent related experience

Tools

POS software

Microsoft Office Suite

Job description

Ho-Chunk, Inc. in Omaha, NE seeks a Beverage Shift Supervisor to oversee the beverage service team and operations during assigned shifts, ensuring guest satisfaction through training, supervision, and hands-on leadership.

The role supports staffing, inventory, cash handling, promotions, and regulatory compliance while collaborating with the Food & Beverage Manager to uphold standards and drive service quality.