Beverage Server

Playatgila; Chandler (AZ); Hybrid; USD 17,000 - 19,000; Full time

Job summary

Playatgila in Chandler, AZ is seeking a guest-focused beverage service team member to deliver fast, friendly service in a casino setting.

You will answer questions, upsell, manage POS sales, and maintain a professional appearance while adhering to health and safety standards.

The role offers hourly pay ($12.15+ per hour) with tips, ongoing training, and opportunities to learn about food and beverage offerings.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume bar/restaurant/nightclub preferred.
• Ability to obtain health and safety certifications as required.

Responsibilities

• Promotes and provides excellent guest service to all guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of menu and special items offered.
• Completes all steps of service and records sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.

Skills

Guest service

POS literacy

Communication

Sales

Education

High school diploma or equivalent

Job description

Description

Pay Range: $12.15 per hour, plus tips

Thisposition provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Answers menu or beverage questions posed by guests.


• Maintains knowledge of the dining or beverage menu and any special items being offered.


• Observes guests and anticipates needs and completes all steps of service as assigned.


• Provides quick, attentive, friendly,and professional service to casino guests while communicating in a clear and concise manner.


• Accurately records all sales in ths POS system.


• Ensures and collects appropriate guest payment for beverage service.


• Maintains a professional and tidy appearance at all times.


• Communicates in a positive, respectful manner to both internal and external guests.


• Educate guests on new technologies on the floor


• Sell in a fast paced environment using a variety of sales tactics.


• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.


• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.


• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.


• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.


• In-depth wine and alcohol knowledge preferred.


• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.


• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral.


• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.