Beverage Server

Gila River Resorts & Casinos; Chandler (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Gila River Resorts & Casinos in Chandler, AZ seeks a beverage service associate to deliver fast, friendly guest experiences in a high-volume casino environment. You will greet guests, answer beverage questions, and maintain up-to-date knowledge of drinks and menu items.

Responsibilities include accurately recording sales in the POS, processing payments, and presenting a polished appearance while upholding the GILA WAY.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in fast-paced, high-volume bar/restaurant/nightclub preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain Health Card, Alcohol Awareness, BBP and other trainings.
• Ability to deliver excellent guest service with minimal supervision.
• Strong interpersonal and communication skills.

Responsibilities

• Promotes and provides excellent guest service experiences to guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and specials.
• Observes guests, anticipates needs and completes service steps.
• Delivers quick, attentive, professional service in a casino environment.
• Accurately records all sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to guests and team.
• Educates guests on new technologies on the floor.
• Sells in a fast-paced environment using various sales tactics.
• Builds knowledge of offerings to answer questions accurately.
• Maintains dependable attendance with minimal lateness.
• Performs other projects and duties as assigned.

Skills

Guest service

Communication

Telephone etiquette

Teamwork

Education

High School Diploma or equivalent

Job description

Description

Pay Range: $12.15 per hour, plus tips

Thisposition provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Answers menu or beverage questions posed by guests.


• Maintains knowledge of the dining or beverage menu and any special items being offered.


• Observes guests and anticipates needs and completes all steps of service as assigned.


• Provides quick, attentive, friendly,and professional service to casino guests while communicating in a clear and concise manner.


• Accurately records all sales in ths POS system.


• Ensures and collects appropriate guest payment for beverage service.


• Maintains a professional and tidy appearance at all times.


• Communicates in a positive, respectful manner to both internal and external guests.


• Educate guests on new technologies on the floor


• Sell in a fast paced environment using a variety of sales tactics.


• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.


• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.


• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.


• Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.


• In-depth wine and alcohol knowledge preferred.


• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.


• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills, both written and oral.


• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.