Beverage Server

Gila River Gaming Enterprises Inc.; Chandler (AZ); On-site; USD 14,000 - 20,000; Full time

Job summary

Wild Horse Pass Resort and Casino in Chandler, AZ invites applicants for a beverage service role with pay at $12.15 per hour plus tips. The position emphasizes delivering outstanding guest service in a fast-paced casino setting and requires knowledge of beverage offerings and POS systems.

Typical duties include answering questions, maintaining menu knowledge, handling payments, and ensuring professional presentation.

Qualifications

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain required compliance trainings (Food Handlers Card, Alcohol Awareness, BBP).

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly, and professional service to casino guests while communicating clearly.
• Accurately records all sales in the POS system.
• Ensures and collects appropriate guest payment for beverage service.

Skills

Guest service

Communication

Teamwork

Multitasking

POS system knowledge

Education

High School Diploma or equivalent

Tools

POS system

Job description

Wild Horse Pass Resort and Casino
Chandler, AZ 85226, USA

Description

Closing Date: September 22, 2026 at 4:00 PM

Pay Rate: $12.15 per hour plus tips

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers menu or beverage questions posed by guests.
• Maintains knowledge of the dining or beverage menu and any special items being offered.
• Observes guests and anticipates needs and completes all steps of service as assigned.
• Provides quick, attentive, friendly,and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in ths POS system.
• Ensures and collects appropriate guest payment for beverage service.
• Maintains a professional and tidy appearance at all times.
• Communicates in a positive, respectful manner to both internal and external guests.
• Educate guests on new technologies on the floor
• Sell in a fast paced environment using a variety of sales tactics.
• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
• In-depth wine and alcohol knowledge preferred.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be aself-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.