Beverage Operations Supervisor: Guest Experience Leader

Bally’s Corporation; Shreveport (LA); On-site; USD 20,000 - 28,000; Full time

Job summary

Bally's Corporation is seeking a Beverage Department supervisor to manage shift schedules, supervise staff, and ensure exceptional guest service. The role involves monitoring guest sobriety, handling complaints, and maintaining inventory to keep operations smooth.

The position requires leadership in hiring, training, and evaluating team members, with a focus on adherence to policies and safety procedures. The work environment includes a smoking area and moderate noise, with compensation around

Qualifications

• Interviews, hires and trains employees; plans, assigns and directs work; appraises performance; rewards and disciplines.
• Supervisory responsibilities in Beverage Department.
• Ensures adherence to company policy and applicable laws.

Responsibilities

• Maintain schedules of all employees on assigned shift.
• Keep track of the inventory and order supplies as needed.
• Handle guest complaints in a professional manner.
• Monitor guests to determine their level of intoxication.
• Offer coffee or water if they feel that it is necessary.
• Motivate employees to be team players.
• Evaluate employees based on job performance.
• Other duties may be assigned.

Skills

Supervisory experience

Team leadership

Guest service

Staff training

Scheduling

Inventory management

Complaint handling

Safety and compliance

Job description

Bally's Corporation is seeking a Beverage Department supervisor to manage shift schedules, supervise staff, and ensure exceptional guest service. The role involves monitoring guest sobriety, handling complaints, and maintaining inventory to keep operations smooth.

The position requires leadership in hiring, training, and evaluating team members, with a focus on adherence to policies and safety procedures. The work environment includes a smoking area and moderate noise, with compensation around