Beverage Department Supervisor & Team Leader

Bally's Interactive; Shreveport (LA); On-site; USD 20,000 - 28,000; Full time

Job summary

Bally's Interactive is seeking a Beverage Department Supervisor to oversee daily guest service, schedule staff, and maintain inventory in a fast-paced gaming environment. You will coach team members, enforce policies, and ensure safety and cleanliness standards.

The role requires hands-on leadership, the ability to handle guest concerns professionally, and to monitor for potential intoxication while offering alternatives like water or coffee.

Qualifications

• Experience interviewing, hiring, and training employees.
• Experience planning, assigning, and directing work.
• Ability to appraise performance and administer disciplinary actions.

Responsibilities

• Maintain schedules of all employees on assigned shift.
• Keep track of the inventory and order supplies as needed.
• Handle guest complaints in a professional manner.
• Monitor guests to determine their level of intoxication.
• Offer coffee or water if they feel that it is necessary.
• Motivate employees to be team players.
• Evaluate employees based on job performance.

Skills

Supervisory experience

Customer service

Conflict resolution

Job description

Bally's Interactive is seeking a Beverage Department Supervisor to oversee daily guest service, schedule staff, and maintain inventory in a fast-paced gaming environment. You will coach team members, enforce policies, and ensure safety and cleanliness standards.

The role requires hands-on leadership, the ability to handle guest concerns professionally, and to monitor for potential intoxication while offering alternatives like water or coffee.