Beverage Operations Leader - Elevate Guest Experience

Circa Las Vegas; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Circa Resort & Casino seeks a Beverage Manager to oversee all beverage operations and deliver an outstanding guest experience. You will forecast, plan and manage orders, staff and finances to maximize sales and revenue while maintaining safety and service standards.

You will lead, coach and train the beverage team, ensure compliance with company policies and gaming regulations, and work across departments to resolve issues and drive guest satisfaction.

Qualifications

• Ability to read and speak English and communicate effectively with Guests, Team Members and Management in both written and verbal form
• Knowledge of property and amenities. Understanding of Fremont Street Experience to assist Guests.
• Work well with all departments.
• Ability to supervise multiple properties.
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Ability to multitask
• Must be able to work any day of the week and any shift to include weekends and holidays. As well as work special events and concerts.
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age
• Must be able to obtain required work cards

Responsibilities

• Schedule, train and evaluate beverage staff appearance and guest service follows service standards. They also resolve guest complaints, interview, hire and fire employees.
• Responsible for practicing, supporting and promoting the Company Service Standards at all time. Oversee beverage operations.
• Greets and welcomes all Guests in a pleasant and professional manner
• Must be able to initiate and engage in conversation in a professional and friendly manner with Guests and manage any escalated Guest interaction
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.
• Must be leaders rallying their team during heavy shifts, resolving conflicts and getting the job done
• Beverage Managers order adequate supplies of liquor and non-alcoholic drinks and maintain a sufficient inventory
• Through coaching, teaching and training, leads beverage department Team Members in the proper performance of their duties; leading by positive example at all times. Documents these actions as necessary.
• Investigates guest complaints as relates to Beverage

Skills

Communication

Guest service

Teamwork

Supervision

Compliance

Multitasking

Flexibility

Interpersonal skills

Education

High School diploma or GED

Job description

Circa Resort & Casino seeks a Beverage Manager to oversee all beverage operations and deliver an outstanding guest experience. You will forecast, plan and manage orders, staff and finances to maximize sales and revenue while maintaining safety and service standards.

You will lead, coach and train the beverage team, ensure compliance with company policies and gaming regulations, and work across departments to resolve issues and drive guest satisfaction.