Beverage Shift Supervisor

Caesars Entertainment; Stateline (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment is seeking a beverage service leader to drive guest and Team Member excitement, providing direction to beverage personnel to achieve optimal results. You will mentor staff, hire and train, and manage par stocks and labor to deliver high-quality service while controlling costs.

The role requires five-plus years in Food & Beverage with two years in supervision, fluent English, and strong interpersonal and communication skills.

Qualifications

• High School Diploma or equivalent; college degree preferred.
• Minimum of five years Food & Beverage experience.
• Two years supervisory experience.
• Fluent English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Good customer service skills, both internal and external.
• Ability to negotiate with diverse departments.
• Ability to implement strategic visions/plans into day-to-day operations.
• Ability to uphold and demonstrate integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and upholds Caesars Entertainment standards.

Responsibilities

• Actively build and retain customer relations; mentor team for superior service.
• Hire, train, motivate, evaluate, and supervise personnel; coach for success and development.
• Control cost of product by monitoring par stocks and ensuring drinks prepared per policy.
• Control labor and materials; schedule to maintain high service standards with minimal labor hours.
• Assist in compiling annual budgets.
• Monitor appearance of facilities and service areas; ensure Caesars standards.
• Maintain up-to-date knowledge of state, federal, and company regulations on alcohol service.
• Address customer complaints promptly to ensure corrections or recovery.
• Demonstrate a pleasant and enthusiastic demeanor at all times.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Supervisory experience

English fluency

Education

High School Diploma or equivalent

College degree preferred

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The incumbent in this position is responsible for developing an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled work force. Provides leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.

How You Will Create the Extraordinary

• Responsible for actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills.
• Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.
• Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.
• Performs assigned input work in compiling annual budgets.
• Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained.
• Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.
• Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.
• Demonstrates a pleasant and enthusiastic demeanor at all times

What You Will Need

• High School Diploma or equivalent; College Degree preferred
• Minimum of five years Food & Beverage experience
• Two years supervisory experience
• Fluent and literate in English
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good customer service skills, both internal and external
• Ability to negotiate with diverse departments
• Ability to implement strategic visions/plans into day-to-day operations
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Mobility to move quickly around the property
• Dexterity to use office equipment
• Ability to see and hear
• Ability to coordinate multiple tasks simultaneously
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88323
• Job Category Food and Beverage & Culinary