Beverage Manager

Boomtown Casino & Hotel New Orleans; Harvey (LA); On-site; USD 50,000 - 61,000; Full time

Job summary

PENN Entertainment is seeking a Beverage Department Supervisor to oversee staff, schedules, and cost controls in a dynamic casino setting. You will manage budgets, ensure top-tier guest service, and collaborate across departments to support events and daily operations.

The role requires a four-year beverage supervisory background, strong communication skills, and proficiency with Microsoft Office. Flexibility for nights, weekends, and holidays is essential.

Qualifications

• Bachelor’s degree in related field is required.
• Minimum four years of Beverage supervisory experience.
• Excellent written and verbal communication skills in English.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Ability to work all shifts, including nights, weekends, and holidays.

Responsibilities

• Supervise and manage staff in the Beverage department; develop and monitor goals and profit objectives.
• Create effective schedules, manage labor costs, and ensure guest satisfaction.
• Establish beverage menu and maintain inventories and records.
• Develop and enforce department policies to control costs while maintaining quality.
• Coordinate with other departments and support special events as needed.

Skills

Supervisory experience

Staff management

Budgeting

Communication skills

English fluency

Customer service

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising and managing staff in the Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Establishes product menu and records product inventories.
• Creates and maintains Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.
• Provides Beverage support for special events when necessary.
• Monitors inventory of all Beverage product.
• Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of departmental customer service goals.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Bachelor’s degree (B.A./B.S.) in related field from four-year college or university; four (4) years of Beverage or equivalent experience; or equivalent combination of education and experience. Prior gaming experience preferred.
• Minimum four (4) years of supervisory experience required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must have proficient in Microsoft Office applications (Excel, Word, and Outlook).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

Starting at $55,000 annually, based on experience, with bonus potential.