BEVERAGE COCKTAIL SERVER

PENN Entertainment, Inc.; Aurora (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

Hollywood Casino-Aurora, Inc. is seeking a Cocktail Server to deliver beverage and food service in a fast-paced lounge, nightclub, or bar setting. You will take orders, serve drinks and menu items, and help ensure a memorable guest experience.

The role requires strong communication and customer service skills, a 21+ age threshold, and the ability to work in a high-volume environment. Proficiency with the POS system and adherence to responsible alcohol service are essential.

Qualifications

• Must be 21 years of age.
• Ability to maintain HCA identified responsible alcohol service certification.
• Ability to perform basic mathematical operations, including calculating discounts, interest, and commissions and apply to practical situations
• Ability to stand for prolonged periods of time
• Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 30 lbs

Responsibilities

• Prepares and/or serves beverages following standard practices and recipes
• Maintains cleanliness and safety of work and guest areas
• Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures
• Monitors guest consumption of alcohol, intervening as needed according to established practices
• Operates the POS system in accordance with established procedures
• Coordinates beverage service to maintain an efficient service flow

Skills

Communication

Customer service

Multitasking

Hospitality knowledge

Education

High School Diploma or equivalent

Tools

POS system

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

The Cocktail Server is responsible for providing exceptional beverage and food service to guests in a lounge, nightclub, or bar environment. Responsibilities include taking and accurately entering guest orders, delivering beverages and food, making product recommendations, and ensuring a positive guest experience. Additional duties include supporting special events, maintaining clean and properly stocked service stations, clearing used glassware, monitoring guest consumption, and promptly reporting visibly intoxicated guests to leadership.

The ideal candidate has experience in a high-volume restaurant, bar, or nightclub environment; possesses knowledge of beverages and mixology; and demonstrates strong communication, customer service, and multitasking skills.

ESSENTIAL RESPONSIBILITIES

• Prepares and/or serves beverages following standard practices and recipes
• Maintains cleanliness and safety of work and guest areas
• Maintains par levels of operating supplies and equipment, replenishing as needed in accordance with procedures
• Monitors guest consumption of alcohol, intervening as needed according to established practices
• Operates the POS system in accordance with established procedures
• Coordinates beverage service to maintain an efficient service flow

Requirements

QUALIFICATION REQUIRMENTS

• Must be 21 years of age
• High School Diploma or equivalent
• Ability to maintain HCA identified responsible alcohol service certification
• Ability to perform basic mathematical operations, including calculating discounts, interest, and commissions and apply to practical situations
• Ability to stand for prolonged periods of time
• Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 30 lbs