BEVERAGE SERVER

PENN Entertainment, Inc.; Council Bluffs (IA); On-site; USD 25,000 - 45,000; Full time

Job summary

PENN Entertainment, Inc. in Council Bluffs is seeking a friendly Server to join our beverage service team. You will take beverage orders, deliver drinks with accuracy, and ensure guest satisfaction in a fast-paced environment.

The role requires at least 1 year of guest-facing experience, the ability to work nights/weekends/holidays, and strong customer service and cash-handling skills. Join us to provide outstanding service and help guests have more fun.

Qualifications

• Minimum 1 year of server or guest-facing experience.
• Flexible work schedule including nights, weekends, and holidays.
• Excellent customer service and communication skills.
• Cash-handling experience preferred.

Responsibilities

• Take beverage orders (wine, bottled/draft beer, non-alcoholic drinks) for guests.
• Maintain accountability for cash receipts, charges, tokens, and banks.
• Deliver beverages and provide amenities; clear glassware and trash as needed.
• Enforce Health Department regulations for handling, storage, and cleanliness.
• Adhere to alcohol safety standards and liquor laws.
• Provide superior guest service to internal and external guests.

Skills

Customer service

Cash handling

Guest interaction

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests
• Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks
• Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays throughout assigned section and maintain assigned section by collecting used glassware, ashtrays, and trash
• Observe and enforce Health Department regulations regarding handling, storage, and cleanliness
• Adhere to alcohol safety standards and liquor laws
• Delivers superior internal and external guest service

Requirements

• One (1) year experience as a server OR one (1) year experience working directly with guests
• Must be able to handle a flexible work schedule, including nights, weekends, and holidays
• Must have excellent customer service and communication skills
• Cash Handling experience preferred