Beverage Server

PENN Entertainment, Inc.; Kansas City (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment in Kansas City, KS seeks a friendly beverage server to provide fast, professional service to casino guests. You will take orders, serve drinks, handle money, and help promote events in a fast-paced environment.

Ideal candidates have strong customer service skills, ability to count money, and a willingness to work nights, weekends, and holidays. ServSafe and TiPS certifications are a plus, with opportunities for growth and competitive rewards.

Qualifications

• High school diploma or equivalent is required or preferred.
• Excellent customer service and communication skills are essential.
• Ability to count money and make correct change.
• Knowledge of tray service or prior server experience is preferred.
• ServSafe certification is recommended and TiPS certification is a plus.

Responsibilities

• Provide fast, friendly beverage service to casino guests and carry full trays.
• Resolve service problems according to guidelines.
• Promote casino events and programs.
• Take drink orders and coordinate with bartenders for prep and presentation.
• Handle money per procedure, operate cash register, and make deposits.
• Maintain a clean, stocked workstation and team collaboration with staff.
• Adhere to attendance, uniform standards, and safety guidelines.
• Keep work areas clean and free of hazards; perform other duties as assigned.

Skills

Customer service

Money handling

Communication skills

Tray service knowledge

ServSafe certification

TiPS certification

Education

High school diploma or equivalent

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Resolve service problems according to guidelines.
• Appear in publicity photos.
• Promote casino events and programs.
• Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round.
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests.
• Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift.
• Maintains clean and stocked workstation.
• Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.
• Declare tips through time and attendance system at the end of each shift.
• Meet department uniform, appearance, and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent
• Excellent customer service/communication skills
• Ability to count money and change correctly
• Knowledge of tray service cocktail ingredients and/or prior server experience preferred
• Ability to earn and maintain ServSafe certification
• Ability to earn and maintain TiPS certification
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy