Beverage Server I

PENN Entertainment, Inc.; East Chicago (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Beverage Server to deliver prompt and courteous service to casino guests. You will handle cash transactions, manage drink tokens, and stay informed about ongoing promotions and events. The role requires strong customer service and reliable teamwork in a fast-paced setting.

Responsibilities include maintaining financial controls, displaying professionalism, and collaborating with staff across the organization. Evening and weekend availability is expected.

Qualifications

• High school diploma or equivalent preferred.
• Previous beverage experience required; one year of cocktail server experience in a fast-paced environment preferred.
• Cash handling experience required.
• Must have excellent customer service and interpersonal skills.
• Must be fluent and literate in English.

Responsibilities

• Provides prompt, courteous beverage service to casino guests.
• Maintains accountability for all cash receipts, charges, tokens, and issue banks.
• Keeps informed of promotional beverages, events, and services.
• Maintains integrity of financial controls and responsibilities.
• Interacts with guests and co-workers in a helpful, professional, and friendly manner.

Skills

Customer service

Interpersonal skills

Cash handling

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides prompt, courteous beverage refreshment service to casino guests.
• Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
• Keeps informed of continually changing promotional beverages, events, and services.
• Maintains integrity of all financial controls and responsibilities.
• interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.

Requirements

• High School Diploma or equivalent preferred.
• Previous Beverage experience required; one (1) year of cocktail server experience in a fast-paced environment preferred.
• Cash handling experience required.
• Must have excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to handle a flexible work schedule, including nights, weekends, and holidays.