Beverage Associate - Lebanon Food Store - Full Time

HANOVER CONSUMER COOP SOCIETY; Lebanon (NH); On-site; USD 18,000 - 25,000; Full time

Job summary

HANOVER CONSUMER COOP SOCIETY in Lebanon, NH, is seeking a retail associate to provide high-level customer service and support daily department operations. You will stock, package, and maintain products for retail sales while assisting Supervisors as needed.

The role requires strong communication, teamwork, and familiarity with POS systems and Office 365 tools. Weekend availability and adherence to Co-op policies are expected.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Proficiency with Office 365, Excel and Word.
• Experience with front-end/service desk operations.
• Flexible hours including weekends.

Responsibilities

• Assist in daily department operations and stocking.
• Stock areas and maintain product for retail sales.
• Answer, page, and transfer phone calls promptly.
• Maintain product knowledge and assist Supervisors.
• Participate in trainings and team meetings.
• Adhere to Co-op policies and safety procedures.

Skills

Customer service

Multitasking

POS systems

Excel

Word

Teamwork

Education

High school diploma

Tools

Office 365

Excel

Word

Job description

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.Position Overview:Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.Essential Functions and Responsibilities:Works in assigned departmentStocks assigned areas with available product, minimizing empty shelf space and shrinkFace accurately and neatly to maximize salesRotate stock to ensure freshest products are available and to inspect for quality and out of date productsRecognize the customers’ needs and take the initiative to react accordinglyMaintain extensive product knowledgeExhibit teamwork by being flexible and dependable meeting the location and department needsKnowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)Answer, page, and transfer phone calls promptly and efficientlyRemain productive without direct supervisionServe as a mentor to new staff in the department (for those with more years of experience)Re-train staff as needed or requested, following set training programCheck Co-op email at least once per weekParticipate in department meetings and complete all required trainings for the purpose of maintaining Co-op standardsSet standard for expected behavior in adhering to all food safety proceduresParticipate in department meetings and complete all required trainings for the purpose of maintaining Co-op standardsAdhere to all Co-op policies, procedures and employee code of conductOther duties as assignedRequired Skills/Experience and Attributes:High school diploma or equivalentAbility to represent the Co-op in a positive mannerAbility to multi-taskProficiency in ECRS POS system and processesSet an excellent example for new employeesProficiency in use of computer software, Office 365, Excel and WordSuccessful completion of Co-op customer service trainingServe Safe certification acquired as neededExcellent follow throughEquipment Used:Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system.Attendance Requirements:Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.