Customer Relations Specialist - Lebanon Food Store - Full Time

Hanover Consumer Coop Society; Lebanon (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Hanover Consumer Coop Society is seeking a Customer Relations Specialist to serve as the first point of contact for customers across our Co-op locations. The role focuses on delivering excellent service, maintaining the Customer Relations Center, and supporting Education programs and member signups.

You will work with Marketing, Member Services, Outreach, andStore operations to ensure consistent, customer-centric communication and branding. Strong teamwork and adaptability are essential.

Qualifications

• Ability to manage time and tasks efficiently.
• Exceptional communication and interpersonal skills.
• Experience in customer service and in-store operations.
• Proficiency with email and Microsoft Office applications.

Responsibilities

• Delivers outstanding customer experience and supports all team members in delivering service.
• Responds promptly to customer questions, requests, and concerns.
• Collaborates with store departments, Marketing, and Outreach to meet needs.
• Maintains cleanliness and standards in Customer Relations Centers.
• Assists with trainings and acts as an ambassador for service excellence.
• Supports signage and branding consistency in signage communications.

Skills

Customer service

Communication

Time management

Microsoft Office

SalesForce

Adobe InDesign

Tools

SalesForce

Adobe InDesign

Microsoft Office

Job description

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.Position Overview:The Customer Relations Specialist is the first point of contact for all customers. This team is tasked with creating an organized, friendly environment while providing customers with excellent and efficient customer service. The Customer Relations Specialist covers the Customer Relations Center so that employee presence is as consistent as possible. The Customer Relations Center team provides information and service to Co-op customers, acts as in-store contact for education programs, assist with maintenance of member database, and signing up new members. This team also provides clerical, graphic, and organizational assistance to Marketing, Member Services, and Outreach Department employees, merchandisers, and store operations. The Customer Relations team also serves as a support channel and benchmark of excellence for customer service standards within locations in leading by example. This team will also serve as onsite branding and messaging liaisons and will offer support for onsite support with signage, customer centric tone, and sign audits.Essential Functions and Responsibilities:Delivers outstanding customer experience and supports all team members in delivering outstanding customer serviceEnsures an effective and efficient response to customer questions, requests, and/or concernsWorks collaboratively with in store departments, store leadership, and Marketing and Outreach departments to ensure needs are met and effective communicationFosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional moraleMaintains Team Member safety, security, and customer experience standards and SOPsMaintains cleanliness of Customer Relations Centers and Kids Club CentersWorks with the Training Development Manager and assists with Customer Experience trainings within locations while acting as an ambassador and example for standards of excellence in customer service.Acts as a Customer Relationship/Experience support and mentor team members in locationsWorks with the Marketing Team on sign audits and requests to maintain brand standards and consistency and customer oriented tone in signage communications.Will be empowered to access and reconcile customer issues by any reasonable means necessary.Proactively identifies process improvement opportunitiesConsistently communicates and models Co-op values, leadership principles, and supports goalsParticipate in department meetings and complete all required trainings for the purpose of maintaining Co-op standardsAdhere to all Co-op policies, procedures and employee code of conductOther duties as assignedRequired Skills/Experience and Attributes:Ability to manage time and task responsibility efficientlyExceptional communication skillsExcellent interpersonal, motivational, team building and customer relationship skillsCapable of teaching others in a positive and constructive mannerProactively identifies process improvement opportunitiesProficiency with email, Microsoft Office, SalesForce, Adobe InDesign and operations-related applicationsStrong attention to detailExcellent follow throughAttendance Requirements:Hours include weekdays, evenings, and Saturdays/Sundays. Flexible scheduling required.We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.