Who we are looking for
BestX is seeking a highly motivated and client-focused Sales & Support AVP to drive business growth and deliver exceptional client service across our award winning multi-asset Transaction Cost Analysis (TCA) and analytics platform. The successful candidate will be responsible for developing new business opportunities, managing strategic client relationships, supporting product adoption, and serving as a key liaison between clients and internal teams.
This role offers the opportunity to work with leading buy-side and sell-side institutions globally, helping clients optimize execution performance across FX, Fixed Income, Equities, and Futures markets.
Why this role is important to us
The team you will be joining is a part of State Street Markets. As a leading provider of trading and lending solutions to the world's institutional investors, we deliver the industry's most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients' investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions - data-driven macro market intelligence that give an information advantage; client-first platforms and tools that redefine trading; financing solutions that streamline liquidity access; and portfolio solutions designed to help achieve peak performance - we deliver a breakthrough edge to drive business success.
What you will be responsible for
Business Development & Revenue Growth
- Identify, develop, and maintain new business opportunities across FX, Fixed Income, Equities, and Futures markets.
- Build and strengthen relationships with institutional clients, prospects, partners, and industry participants.
- Own and manage the sales pipeline, ensuring opportunities are progressed effectively and revenue targets are achieved.
- Develop and execute strategic account plans to expand existing client relationships and increase platform adoption.
Client Relationship Management
- Serve as a trusted advisor to clients by understanding their workflows, challenges, and business objectives.
- Maintain strong relationships with existing clients through proactive engagement, training, and support.
- Partner with clients throughout the onboarding process to ensure successful implementation and ongoing utilization of BestX products and services.
- Represent BestX at industry events, conferences, and client meetings.
Product & Client Advocacy
- Gather client feedback, business requirements, and market intelligence and communicate these effectively to product and development teams.
- Evaluate enhancement requests and articulate business cases to support product prioritization.
- Work closely with internal stakeholders to resolve complex client issues and deliver high-quality solutions.
- Act as a subject matter expert on BestX analytics, TCA, EMS/OMS workflows, and electronic trading practices.
Risk, Governance & Collaboration
- Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry best practices.
- Promote a culture of accountability, ownership, and risk excellence.
- Collaborate effectively with colleagues across Sales, Product, Support, Operations, and Senior Management globally.
- Contribute to continuous process improvement initiatives that enhance client experience and operational efficiency.
What we value
These skills will help you succeed in this role
- 3-5 years of experience in electronic trading, fintech, capital markets, TCA, analytics, or a related financial services role.
- Strong product and market knowledge across at least one major asset class, including Foreign Exchange, Fixed Income, or Equities.
- Understanding of Transaction Cost Analysis (TCA), best execution, EMS/OMS workflows, and electronic trading analytics.
- Experience working with electronic trading platforms and institutional trading workflows.
- Demonstrated success in developing client relationships and driving commercial outcomes.
- Strong analytical and problem-solving capabilities with a practical, solutions-oriented mindset.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Outstanding verbal and written communication skills, including the ability to engage effectively with senior stakeholders.
- Commercial awareness and understanding of business drivers within financial markets.
Education & Preferred Qualifications
- Bachelor's degree or equivalent professional experience.
- Knowledge of global regulatory frameworks impacting electronic trading and best execution across the Americas, EMEA, and APAC regions.
- Experience working with institutional asset managers, hedge funds, pension funds, corporates, banks, or broker-dealers.
- Proven ability to influence stakeholders and drive initiatives across cross-functional teams.
- Strong project management skills and