Bertera CDJR Westfield Service Manager

Berteradodgechryslerjeep; Westfield (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Berteradodgechryslerjeep seeks an experienced automotive service leader to oversee daily operations in a fast-paced dealership service department. You will manage service advisors, technicians, and support staff to deliver efficient, high-quality service and exceptional customer experiences.

Responsibilities include monitoring repair orders, coordinating scheduling, and driving improvements in productivity and profitability while ensuring compliance with policies and safety standards.

Qualifications

• Previous experience in automotive service management, assistant management, or related leadership role.
• Strong knowledge of dealership service operations, customer service best practices, and repair order processes.
• Demonstrated ability to lead, coach, and motivate a team in a high-volume environment.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Working knowledge of service department performance metrics and operational reporting.
• Familiarity with dealership management systems and standard office software.
• High school diploma or equivalent required; additional education or manufacturer training is a plus.

Responsibilities

• Lead and manage day-to-day service department operations to ensure an efficient and customer-focused workflow.
• Oversee service advisors, technicians, and support staff to promote teamwork, accountability, and productivity.
• Monitor repair order progress, scheduling, and workflow to improve shop efficiency and customer turnaround time.
• Maintain strong customer relationships by addressing concerns professionally and resolving issues in a timely manner.
• Support team development through coaching, training, and performance feedback.
• Track departmental performance against key metrics, including customer satisfaction, labor sales, productivity, and profitability.
• Ensure compliance with dealership policies, manufacturer standards, safety procedures, and industry regulations.
• Collaborate with parts, sales, warranty, and administrative teams to support smooth operations.
• Review and approve estimates, repair recommendations, and warranty-related documentation as needed.
• Identify opportunities to improve processes, increase efficiency, and strengthen overall department performance.

Skills

Leadership

Customer service

Communication

Problem-solving

Coaching

Operational reporting

Team motivation

Automotive service management

Education

High school diploma or equivalent

Manufacturer training

Tools

Dealer management systems

Office software

Job description

Overview

We are seeking a motivated and experienced automotive service leader to oversee daily operations in a fast-paced dealership service department. This role is responsible for delivering exceptional customer experiences, supporting team performance, and ensuring efficient, high-quality service operations. The ideal candidate brings strong leadership, communication, and organizational skills, along with a commitment to operational excellence and customer satisfaction.

Responsibilities

• Lead and manage day-to-day service department operations to ensure an efficient and customer-focused workflow.
• Oversee service advisors, technicians, and support staff to promote teamwork, accountability, and productivity.
• Monitor repair order progress, scheduling, and workflow to improve shop efficiency and customer turnaround time.
• Maintain strong customer relationships by addressing concerns professionally and resolving issues in a timely manner.
• Support team development through coaching, training, and performance feedback.
• Track departmental performance against key metrics, including customer satisfaction, labor sales, productivity, and profitability.
• Ensure compliance with dealership policies, manufacturer standards, safety procedures, and industry regulations.
• Collaborate with parts, sales, warranty, and administrative teams to support smooth operations.
• Review and approve estimates, repair recommendations, and warranty-related documentation as needed.
• Identify opportunities to improve processes, increase efficiency, and strengthen overall department performance.

Qualifications

• Previous experience in automotive service management, assistant management, or a related leadership role.
• Strong knowledge of dealership service operations, customer service best practices, and repair order processes.
• Demonstrated ability to lead, coach, and motivate a team in a high-volume environment.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Working knowledge of service department performance metrics and operational reporting.
• Familiarity with dealership management systems and standard office software.
• High school diploma or equivalent required; additional education or manufacturer training is a plus.

Preferred Attributes

• Customer-first mindset with a focus on building trust and long-term relationships.
• Strong leadership presence and the ability to inspire a positive team culture.
• Process-oriented approach with attention to detail and follow-through.
• Ability to thrive in a dynamic, deadline-driven environment.

What We Offer

• Opportunity to lead a respected service team in a growing dealership environment.
• Competitive compensation package based on experience and qualifications.
• Supportive workplace focused on performance, professionalism, and continuous improvement.
• Potential for career growth and long-term advancement.

Equal Opportunity

We are committed to providing an inclusive and respectful workplace for all team members and applicants. Employment decisions are based on qualifications, experience, and business needs.