BERT Supervisor: Handle With Care Trainer & Crisis Leader

Acadia Healthcare; Greenville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Acadia Healthcare in Greenville, NC seeks a Behavioral Emergency Response Team (BERT) Supervisor to lead a specialized unit dedicated to a safe, therapeutic environment for patients and staff during behavioral crises.

You will supervise, train, and schedule team members, coordinate crisis responses, and partner with nursing and clinical staff to minimize risk using Handle With Care and trauma-informed care principles.

Qualifications

• High school diploma or equivalent; preferred behavioral health related education.
• Experience in behavioral health, crisis intervention, healthcare safety, or similar environments.
• Experience responding to behavioral emergencies, high-risk situations.
• Leadership experience including supervision, training, mentoring, or lead responsibilities.
• Strong communication, judgment, de-escalation, and conflict-resolution skills.
• Ability to remain calm, professional, and decisive in dynamic situations.
• Handle With Care training completion and competencies.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.
• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.
• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.
• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.
• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escalate.

Skills

Leadership

De-escalation

Crisis intervention

Communication

Conflict resolution

Calm under pressure

Education

High school diploma

Behavioral health training

Tools

Handle With Care

CPR/BLS

Job description

Acadia Healthcare in Greenville, NC seeks a Behavioral Emergency Response Team (BERT) Supervisor to lead a specialized unit dedicated to a safe, therapeutic environment for patients and staff during behavioral crises.

You will supervise, train, and schedule team members, coordinate crisis responses, and partner with nursing and clinical staff to minimize risk using Handle With Care and trauma-informed care principles.