Behavioral Emergency Response Team (BERT) Supervisor

ECU Health Behavioral Health Hospital; Greenville (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

ECU Health Behavioral Health Hospital seeks a Behavioral Emergency Response Team (BERT) Supervisor to lead a specialized team focused on creating a safe, therapeutic environment for patients and staff while preventing and responding to behavioral emergencies.

You will grow as a leader, develop expertise in behavioral health safety and crisis response, and collaborate with clinical and operational leaders to improve safety hospital-wide.

Qualifications

• High school diploma or equivalent required; related field preferred.
• Experience in behavioral health, crisis intervention, healthcare safety, security, or another comparable environment preferred.
• Experience responding to behavioral emergencies, aggressive behavior, or other high-risk situations preferred.
• Demonstrated leadership experience preferred, including supervision, team leadership, training, mentoring, coaching, or lead responsibilities.
• Strong communication, judgment, de-escalation, and conflict-resolution skills.
• Ability to remain calm, professional, and decisive in rapidly changing or challenging situations.
• Successful completion and maintenance of required Handle With Care training and competencies.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.
• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.
• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.
• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.
• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escape.
• Oversee safety rounds, environmental inspections, and contraband prevention activities.
• Review behavioral and safety incidents to identify trends, improvement opportunities, and preventive strategies.
• Promote a culture where patient dignity, employee safety, teamwork, accountability, and compassion come first.

Skills

Leadership experience

De-escalation

Communication

Conflict resolution

Education

High school diploma or equivalent

Behavioral health related education preferred

Job description

Behavioral Emergency Response Team (BERT) Supervisor

Make a meaningful impact where safety, compassion, and leadership come together. As a BERT Supervisor, you’ll lead a specialized team dedicated to creating a safe, therapeutic environment for patients and employees while helping prevent and respond to behavioral emergencies.

This is an opportunity to grow as a leader, develop specialized expertise in behavioral health safety and crisis response, and directly influence how we care for both our patients and our people. You’ll receive advanced Handle With Care training, develop others as a trainer and coach, and work alongside clinical and operational leaders to improve safety across the hospital.

If you’re calm under pressure, naturally step up when others need support, and want work where you can see the difference you make every day, this could be your opportunity to Lead Care with Light.

Key Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.


• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.


• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.


• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.


• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escape.


• Oversee safety rounds, environmental inspections, and contraband prevention activities.


• Review behavioral and safety incidents to identify trends, improvement opportunities, and preventive strategies.


• Promote a culture where patient dignity, employee safety, teamwork, accountability, and compassion come first.

Qualifications

• High school diploma or equivalent required; additional education in behavioral health, psychology, criminal justice, human services, healthcare, or a related field preferred.


• Experience in behavioral health, crisis intervention, healthcare safety, security, emergency response, or another comparable environment preferred.


• Experience responding to behavioral emergencies, aggressive behavior, or other high-risk situations preferred.


• Demonstrated leadership experience preferred, including supervision, team leadership, training, mentoring, coaching, or lead responsibilities.


• Strong communication, judgment, de-escalation, and conflict-resolution skills.


• Ability to remain calm, professional, and decisive in rapidly changing or challenging situations.


• Successful completion and maintenance of required Handle With Care training and competencies.


• Ability to obtain Handle With Care Trainer certification within six months of hire.


• CPR/BLS certification as required by the organization.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.