BERT Supervisor: Lead Behavioral Crisis Response

ECU Health Behavioral Health Hospital; Greenville (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

ECU Health Behavioral Health Hospital seeks a Behavioral Emergency Response Team (BERT) Supervisor to lead a specialized team focused on creating a safe, therapeutic environment for patients and staff while preventing and responding to behavioral emergencies.

You will grow as a leader, develop expertise in behavioral health safety and crisis response, and collaborate with clinical and operational leaders to improve safety hospital-wide.

Qualifications

• High school diploma or equivalent required; related field preferred.
• Experience in behavioral health, crisis intervention, healthcare safety, security, or another comparable environment preferred.
• Experience responding to behavioral emergencies, aggressive behavior, or other high-risk situations preferred.
• Demonstrated leadership experience preferred, including supervision, team leadership, training, mentoring, coaching, or lead responsibilities.
• Strong communication, judgment, de-escalation, and conflict-resolution skills.
• Ability to remain calm, professional, and decisive in rapidly changing or challenging situations.
• Successful completion and maintenance of required Handle With Care training and competencies.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.
• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.
• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.
• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.
• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escape.
• Oversee safety rounds, environmental inspections, and contraband prevention activities.
• Review behavioral and safety incidents to identify trends, improvement opportunities, and preventive strategies.
• Promote a culture where patient dignity, employee safety, teamwork, accountability, and compassion come first.

Skills

Leadership experience

De-escalation

Communication

Conflict resolution

Education

High school diploma or equivalent

Behavioral health related education preferred

Job description

ECU Health Behavioral Health Hospital seeks a Behavioral Emergency Response Team (BERT) Supervisor to lead a specialized team focused on creating a safe, therapeutic environment for patients and staff while preventing and responding to behavioral emergencies.

You will grow as a leader, develop expertise in behavioral health safety and crisis response, and collaborate with clinical and operational leaders to improve safety hospital-wide.