Behavioral Emergency Response Team (BERT) Supervisor

ECU Health Behavioral Health Hospital; Greenville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Acadia Healthcare in Greenville, NC seeks a Behavioral Emergency Response Team (BERT) Supervisor to lead a specialized unit dedicated to a safe, therapeutic environment for patients and staff during behavioral crises.

You will supervise, train, and schedule team members, coordinate crisis responses, and partner with nursing and clinical staff to minimize risk using Handle With Care and trauma-informed care principles.

Qualifications

• High school diploma or equivalent; preferred behavioral health related education.
• Experience in behavioral health, crisis intervention, healthcare safety, or similar environments.
• Experience responding to behavioral emergencies, high-risk situations.
• Leadership experience including supervision, training, mentoring, or lead responsibilities.
• Strong communication, judgment, de-escalation, and conflict-resolution skills.
• Ability to remain calm, professional, and decisive in dynamic situations.
• Handle With Care training completion and competencies.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.
• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.
• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.
• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.
• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escalate.

Skills

Leadership

De-escalation

Crisis intervention

Communication

Conflict resolution

Calm under pressure

Education

High school diploma

Behavioral health training

Tools

Handle With Care

CPR/BLS

Job description

Overview

Behavioral Emergency Response Team (BERT) Supervisor

Overview

Make a meaningful impact where safety, compassion, and leadership come together. As a BERT Supervisor, you’ll lead a specialized team dedicated to creating a safe, therapeutic environment for patients and employees while helping prevent and respond to behavioral emergencies.

This is an opportunity to grow as a leader, develop specialized expertise in behavioral health safety and crisis response, and directly influence how we care for both our patients and our people. You’ll receive advanced Handle With Care training, develop others as a trainer and coach, and work alongside clinical and operational leaders to improve safety across the hospital.

If you’re calm under pressure, naturally step up when others need support, and want work where you can see the difference you make every day, this could be your opportunity to Lead Care with Light.

Responsibilities

Key Responsibilities

• Lead, coach, schedule, and support members of the Behavioral Emergency Response Team.
• Coordinate and respond to behavioral emergencies, providing calm, clear leadership during high-risk situations.
• Promote proactive de-escalation, trauma-informed care, and the least restrictive approach to maintaining safety.
• Maintain Handle With Care Trainer certification and support ongoing team training, drills, and competency development.
• Partner with nursing and clinical teams to identify risks and prevent behavioral incidents before they escalati

Qualifications

Qualifications

• High school diploma or equivalent required; additional education in behavioral health, psychology, criminal justice, human services, healthcare, or a related field preferred.
• Experience in behavioral health, crisis intervention, healthcare safety, security, emergency response, or another comparable environment preferred.
• Experience responding to behavioral emergencies, aggressive behavior, or other high-risk situations preferred.
• Demonstrated leadership experience preferred, including supervision, team leadership, training, mentoring, coaching, or lead responsibilities.
• Strong communication, judgment, de-escalation, and conflict-resolution skills.
• Ability to remain calm, professional, and decisive in rapidly changing or challenging situations.
• Successful completion and maintenance of required Handle With Care training and competencies.
• Ability to obtain Handle With Care Trainer certification within six months of hire.
• CPR/BLS certification as required by the organization.

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