ER Crisis Response Behavioral Health Tech

Acadia Healthcare; Greenville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Paid time off and holidays

Employee assistance program

Job summary

Acadia Healthcare in North Carolina is seeking a Behavioral Health/Psychiatric Tech for the Emergency Response Team to respond to behavioral emergencies, support patient safety, and de-escalate crises on patient care units.

You will work with nursing and clinical staff, apply trauma-informed approaches, and participate in drills, safety rounds, and incident documentation to maintain a safe, respectful environment.

Qualifications

• High school diploma or equivalent required.
• Experience in behavioral health, psychiatric care, healthcare, crisis intervention, security, emergency response, human services, or similar preferred.
• Experience working with individuals experiencing behavioral distress or aggression preferred.
• CPR/BLS certification as required by the organization.
• Handle With Care training and competency within onboarding timeframe.

Responsibilities

• Respond to behavioral emergencies and provide support for safety concerns.
• Use de-escalation, therapeutic communication, and trauma-informed approaches.
• Recognize early signs of distress or safety risks and take proactive steps.
• Perform handle with care interventions when trained and authorized, using least restrictive methods.
• Maintain visible, supportive presence on patient care units and build rapport while keeping professional boundaries.
• Conduct safety rounds and environmental/contraband checks.
• Collaborate with nursing, clinical, and operational teams to support safety.
• Participate in drills, post-event debriefings, and safety initiatives.
• Complete required safety and incident documentation accurately and timely.
• Help create a dignified, compassionate environment even in challenging situations.

Skills

Crisis de-escalation

Therapeutic communication

Trauma-informed care

Team collaboration

Calm under pressure

Education

High school diploma

Job description

Acadia Healthcare in North Carolina is seeking a Behavioral Health/Psychiatric Tech for the Emergency Response Team to respond to behavioral emergencies, support patient safety, and de-escalate crises on patient care units.

You will work with nursing and clinical staff, apply trauma-informed approaches, and participate in drills, safety rounds, and incident documentation to maintain a safe, respectful environment.