Bereavement Admin & Front Desk Coordinator

Hospice of the Bluegrass Inc; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hospice of the Bluegrass Inc in Lexington, KY is seeking a Bereavement Administrative Assistant who serves as the first point of contact and upholds our mission by welcoming guests and providing high-quality administrative support.

This role backs the Office Manager, handles front-desk duties, phones, calendar updates, correspondence, and special projects across the organization, requiring strong communication, organization, and discretion.

Qualifications

• GED or High School Diploma; One year certificate from college or technical school; or a minimum two years related experience and/or training.
• Professional oral and written communication skills with ability to speak effectively and interact with staff and community.
• Exceptional internal and external customer service.
• Ability to read and interpret documents, policies and procedures, procedural manuals, and operating instructions.
• Ability to write routine reports and correspondence.
• Excellent organizational and time-management skills, with the ability to prioritize tasks efficiently.
• Ability to interpret and apply understanding to carry out instructions furnished in written, oral, or diagram form.
• Maintain a positive and professional attitude, along with a strong work ethic.
• Exercise appropriate judgment, integrity, and discretion in confidential and sensitive matters.
• Ability to be resourceful and proactive when issues arise, to streamline office operations.
• Knowledgeable of and proficient in a variety of computer programs including word processing and spreadsheets, including, but not limited to, Microsoft Excel, Word, and Power Point.
• Experience with general office equipment (computer, printer, copier, and fax machines.).
• Knowledge of medical terminology, death/dying issues, and awareness of The Organization’s hospice philosophy.
• Comprehensive operating knowledge of telecommunication system, and meeting and Webinar equipment.
• Must be a licensed driver with automobile that is insured in accordance with state and/or organization requirements and is in good working order.
• Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.

Responsibilities

• Answer and redirect incoming calls; coordinate front-desk activities.
• Update calendars and requests; type correspondence and documents; assist with special projects.
• Faxing, errands outside organization; provide administrative support across the organization.

Skills

Professional communication

Customer service

Organizational skills

Time-management

Education

GED or HS Diploma

Technical certificate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Hospice of the Bluegrass Inc in Lexington, KY is seeking a Bereavement Administrative Assistant who serves as the first point of contact and upholds our mission by welcoming guests and providing high-quality administrative support.

This role backs the Office Manager, handles front-desk duties, phones, calendar updates, correspondence, and special projects across the organization, requiring strong communication, organization, and discretion.